Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

We are united in our commitment to providing exceptional care and celebrating authenticity while embracing and celebrating our differences. Although we are all unique individuals, our curiosity and passion for delivering the highest quality care unites us. Come join us at Roche, where our mission is fuelled by inclusion. Your journey begins now!

Our Technical services team are made up of Service Experts - technicians and scientists - who will be responsible for the customer support in order to provide effective support for our pathology laboratory solutions. 

Are you looking for an exciting challenge in a key support role that directly supports our key hospital sites, in which the work you do really matters and has an impact?

Purpose:

Location: Cheshire and Merseyside north west

Roche Diagnostics has a superb opportunity for you to grow your skills whilst directly supporting our customers in the Cheshire and Merseyside north west region area and being part of the North Customer Centric Field Support Team in the UK. 

Based within the North Field Support Region of the UK you will provide frontline support covering electro-mechanical hardware routine proactive/reactive work, technical training, and upskilling of customers and ensuring all administration and regulator documentation is maintained.

• You will have the desire to further your system understanding around the Information solution and Applications of the Roche products.

• Key activities will be troubleshooting and ownership of faults, routine housekeeping and preventative maintenance across the site's Roche product portfolio.

• You will be Accountable for the successful delivery/uptime and overall customer experience of their relevant service offering and requirements across the three sites.

• You will also be accountable for the core service activities efficiently and productively. 

• You will work with peers and key stakeholders to ensure a seamless “sales-service” alignment approach and a differentiated customer offering/solution.

• You will be a key member of the Technical Services Team ensuring the right people are in the right place, with the right skills, capabilities and competencies at the right time.

Career Opportunity

• Ideally Degree-educated, HNC/HND level in Electrical/Mechanical Engineering or equivalent demonstrable experience,
• You will possess a thorough and up-to-date understanding of the IVD industry and have solid experience in implementing best-in-class support. 

• Self-motivated, you will excel in the art of troubleshooting and taking ownership and pride in your work. As an implementer of change, you will have a questioning approach to issues, the ability to drive innovations and train, coach, mentor and develop others.

• Technical success in the delivery of our service offering for our customers, putting the customers at the centre of what we do and working with other technical managers
• Technical effectiveness by championing and upholding technical excellence in the execution of technical activities across systems, processes, data, capability and competence
• Technical Customer Centricity by ensuring that we support our customers, react to customer and market demands and continuously strive to achieve technical excellence, inc. continuous improvement and change as necessary
• Leadership Impact by living VACC leadership principles; role modelling creative leadership behaviours and  building effective cross-functional/cross-regional collaboration to multiply your impact

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We are looking forward to your application as the future Product Support -Engineering at Roche!

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Our UK Diagnostics business, headquartered in Burgess Hill, West Sussex, employs approximately 560 highly skilled individuals. We provide the industry's broadest range of diagnostics and monitoring products & services, spanning all sectors of the market: from small hand held devices used directly by patients or healthcare professionals, to large diagnostic instruments found in hospital laboratories.

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of Roche Products Ltd. At Roche Products we believe diversity drives innovation and we are committed to building a diverse and flexible working environment. All qualified applicants will receive consideration for employment without regard to race, religion or belief, sex, gender reassignment, sexual orientation, marriage and civil partnership, pregnancy and maternity, disability or age. We recognise the importance of flexible working and will review all applicants’ requests with care. At Roche difference is valued and we are proud to be an equal opportunity employer where you are encouraged to bring your whole self to work.