ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Take order from customers and confirm on time fulfillment
• Coordinate pickup and delivery appointments to ensure timely customer deliveries
• Plan effective delivery routes and assign drivers for best possible scheduled deliveries
• Building customer relationships to ensure customer satisfaction
• Monitor truck movements and internal/external conditions affecting movements and ensure appropriate actions is taken to meet driver and public safety as well as customer demands
• Liaison to drivers, report with top management.
• Dispatching of drivers, equipment, and personnel to customer requests in accordance with established company policy and procedures
• This role is a hybrid role that includes Customer Service, Load Planning, and Driver Management.
• Other duties as assigned

NON-ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist with the supervision of drivers
• Answer incoming telephone calls and evaluate/direct calls to appropriate personnel.
• Obey all company safety, regulatory and compliance policies
• Must work well in a team environment

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

SCHEDULE

2/2/3 rotating schedule

• 9:00 AM to 6:00 PM during the work week
• 7 AM to 5 PM on weekends
• On Call

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to multi task with a sense of urgency while producing quality work
• Ability to work without constant supervision/self-motivated
• Be able to work under pressure
• Strong time management skills
• Competent in working independently as well as in a team atmosphere
• Have good knowledge of geography
• Be an effective listener
• Punctual and consistent attendance
• Desire to be successful and proficient at your job
• Willing to understand and support change, as it relates to processes, structure and business modeling