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Job Descrption

Job Title: Holiday Home Guest Relations Executive (MALE)
Location: Dubai, UAE
Driving License: Mandatory (Valid Dubai Driving License required)

Job Overview:
We are seeking a proactive and customer-oriented Guest Relations Executive to oversee the day-to-day management and operations of our holiday homes located across Dubai. The ideal candidate will have strong communication skills, be detail-oriented, and have a background in hospitality or holiday home management. The role involves ensuring a seamless guest experience from check-in to check-out and handling all guest queries and issues promptly.

Key Responsibilities:
• Manage daily operations of multiple holiday home properties in different locations.
• Ensure all properties are well-maintained and prepared for guest arrivals, including cleanliness, setup, and supplies.
• Oversee check-in and check-out procedures, including guest meet-and-greet, and key handover.
• Act as the main point of contact for guests during their stay... addressing queries, requests, and resolving any issues in a timely manner.
• Coordinate with housekeeping, maintenance, and other vendors to ensure smooth operations.
• Ensure compliance with Dubai holiday home regulations and property guidelines.
• Manage guest bookings and availability calendars to optimize occupancy and revenue.
• Collect guest feedback and work on improving the guest experience.
• Handle guest complaints professionally and escalate where necessary.
• Ensure proper documentation, guest records, and reporting are maintained.
• Be available for emergency call-outs if required.

Qualifications & Skills:
• Valid Dubai Driving License is mandatory.
• Background in hospitality, holiday home management, or a related field is an added advantage.
• Excellent communication skills in English; additional languages are a plus.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and manage time effectively.
• A customer-centric approach with a focus on delivering exceptional service.
• Flexible and adaptable to work in a fast-paced environment.
• Basic knowledge of property management and booking systems is preferred.

What We Offer:
• Competitive salary and benefits package.
• Opportunity to work in a dynamic and growing real estate and holiday home management company.
• Flexible working hours and the chance to interact with a diverse clientele.

Job Type: Full-time

Pay: AED3,000.00 - AED4,000.00 per month

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