Worldwide Companies City

Job Descrption

Margaret Howell is a contemporary British clothing designer who has worked successfully in men’s and women’s clothing for over five decades. Today, Margaret Howell clothes are sold worldwide with 11 own shops in Europe, over 100 outlets in Japan and an established online business. We are seeking a highly motivated eCommerce Assistant to assist with the creation and maintenance of our online product database, whilst delivering excellent customer service. In this role, you'll collaborate closely with our eCommerce Manager to enhance the performance of our online store, ensure smooth and accurate product launches, and consistently deliver excellent customer service.

LOCATION

Fulham, SW3

HOURS

Full-time - 35 hours, Monday - Friday

SALARY

From £28,500

KEY RESPONSIBILITES
• Handle customer enquiries over both telephone and email, responding in a timely manner whilst providing accurate information and excellent customer service
• Assist with the creation of seasonal collections and... collaborations for the websites, ensuring all information is correct and products are launched in line with the seasonal critical path
• Assist with fortnightly remerchandising of the website under the direction of the eCommerce Manager in order to maintain the company’s brand aesthetic and increase sales
• Perform regular site checks to ensure consistent and streamlined data is held within the e-commerce platform and displayed online, reporting and escalating any technical issues where necessary
• Monitor site performance and customer feedback, assisting with the compiling and reporting of service KPIs with the aim of improving the overall customer experience
• Assist with the creation and compiling of sales reports as requested to support management
• Regularly update and monitor inventory levels, actively reviewing discrepancies and out of stock notifications
• Liaise with the dispatch team, investigating out of stock issues and other fulfilment problems or delays
ROLE REQUIREMENTS
ESSENTIAL
• Minimum of 2 years’ experience in eCommerce and a customer facing role
• Confident communicator with strong interpersonal and numerical skills
• Proficient user of Excel
• Excellent time management skills with the ability to work to deadlines and prioritise work accordingly
• Acute attention to detail and problem solving
• Excellent communication skills, both written & verbal
• Strong interest in womenswear, menswear and design
DESIRABLE
• Working knowledge of Shopify
• An understanding of Google Analytics / GA4
THE IDEAL CANDIDATE
• Strong connection with our brand identity
• Proactive and a ‘can do’ attitude
• A good team player
REWARDS
• 5 weeks holiday plus bank holidays, increasing to 6 weeks with service
• Generous clothing allowance
• Significant staff discount on purchases
• Generous sick pay
• A paid day off each year to take part in our company volunteering initiative or choose your own charity
• Your birthday off
• Life insurance
• Contributory pension scheme
• Museum grant
• Cycle to Work scheme

Applications will be considered as they are received. Candidates will be shortlisted based on how their skills and experience match our requirements as set out above

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