Worldwide Companies City

Job Descrption

We are looking for a motivated and experienced BI Reporting Analyst/Data Analyst contractor to join our Customer Success team on a 6-month contractual basis.
The primary responsibility of this role is to develop and implement Customer Success dashboards that will analyze and report on revenue-generating activities. You will collaborate closely with business stakeholders to ensure the delivery of user-friendly and comprehensive executive dashboards.
Key Responsibilities:
1. Dashboard Development:
○ Design and build interactive and intuitive Customer Success dashboards to report on retention and revenue generating activities activities. ○ Develop and maintain robust and scalable ETL processes to support dashboard creation and data integration. ○ Utilize SQL and Python to query databases, perform data manipulation, and automate analysis processes.
2. Experimentation: ○ Support experimentation efforts of our Growth & Retention organization by analyzing and reporting on A/B testing... results. ○ Provide historical data for key metrics to help establish baseline performance and experiment targets.
3. Collaboration: ○ Work closely with Customer Success, Sales, and Marketing teams to understand reporting needs and refine dashboard functionalities. ○ Present findings and insights to business stakeholders and executives in a clear and concise manner.
4. Quality Assurance: ○ Ensure data accuracy, integrity, and consistency by implementing best practices in data governance and quality control. ○ Troubleshoot and resolve any data-related issues promptly.
Qualifications:
Technical Skills:
○ Proficiency in SQL and Python for data manipulation and analysis. ○ Proven experience in building dashboards in Tableau and Qliksense. ○ Familiarity with ETL tools and processes. ○ Experience with A/B testing methodologies and analysis.
● Industry Experience:
○ Experience working with call center data, including understanding of metrics and KPIs relevant to call center operations. ○ Experience working with web data and understanding of digital support tools and KPIs. ● Professional Requirements: ○ A track record of delivering easy-to-use dashboards for business stakeholders and executives. ○ Strong problem-solving skills and the ability to work independently. ○ Excellent communication skills for presenting analysis and insights to non-technical stakeholders. ○ Ability to manage time effectively and prioritize tasks to meet project deadlines.
Preferred Qualifications:
● Experience with other visualization tools (e.g., Power BI).
● Knowledge of statistical analysis and predictive modeling.
● Experience working in a fast-paced, dynamic environment

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