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2nd Line IT Support Engineer - London at ISR Recruitment
London, United Kingdom
Job Descrption
• IT Support Engineer
• Central London
• c£35,000 per annum
• Plus excellent company benefits
The Opportunity:
Are you an experienced IT Support Engineer looking for an exciting opportunity in a fast-paced environment and looking for candidates to join a reputable IT Solutions company experiencing rapid growth and we are seeking a talented 1st/2nd Line Support Engineer to join our client’s Central London based team.
As a 2nd Line Support Engineer, you will be responsible for providing technical support across a range of technologies. This hands-on role will give you the chance to work with cutting-edge technologies in both test and live environments, while also offering opportunities for industry-recognized training and qualifications.
We are looking for a driven individual who thrives on problem-solving and takes ownership of situations to deliver technical solutions, always prioritizing our clients' needs. Your strong technical expertise and... excellent communication skills will be essential in providing exceptional customer service.
Skills and Experience:
• Solid experience in technical support ideally from an MSP background
• Proficiency in Windows Microsoft 365 and Windows 10, 11 and Mac Operating Systems
• Printing, Group Policy, Backup Systems and Networking
• Virtualisation experience is advantageous
• Microsoft Windows Server 2016 – 2022
• Microsoft certifications either MS-900 Microsoft 365 Fundamentals Certification, AZ-900 Microsoft Azure Fundamentals Certification or SC-900 Microsoft Security Fundamentals Certification
• Excellent problem-solving skills and ability to work independently
• Strong communication and customer service skills
• ITIL service background would be beneficial
Role and Responsibilities:
• Provide full 1st / 2nd line support to resolve technical issues
• Collaborate with the helpdesk team to address support calls
• Escalate and collaborate with third-party suppliers to achieve successful issue resolution
• Conduct audits and provide recommendations for customers' IT environments
• Effectively manage and respond to incidents
• Troubleshoot and resolve technical issues promptly
Applications:
To learn more about our client’s ongoing success story and how you can become a part of their internal IT Services team as an 2nd Line Support Engineer based in Central London; please call and speak with Edward Laing here at ISR Recruitment on 07436 071 872 or share a copy of your very latest CV and/or online business profile for a call back in the strictest of confidence (edward@isr.uk.com).
Please call Edward here at ISR on 07436 071 872 to learn more about our client and how you can join their team of highly-qualified, experienced and certified Microsoft consultants
Complete form below to directly Send your CV / Linkedin Profile to 2nd Line IT Support Engineer - London at ISR Recruitment.
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