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Central Order Desk Agent at CANUSA Automotive Warehousing Inc
London, United Kingdom
Job Descrption
Location: Canusa Head Office, London, ON
Type of Employment: Full-time permanent, office position
Compensation: Competitive wage based on experience & Comprehensive group benefits
Hours:
40 to 44 hours/week
Monday to Friday
Rotating Saturdays
Position Summary
Canusa/APC fosters long-lasting relationships with our customers. We establish connections built on trust, transparency and dedication. The primary objective of this role is to provide excellent customer service to our valued customers via telephone or web using the company data base and parts catalogue. Effective use of company resources and tools is an integral part of this role, as well as meeting and setting customer service goals for APC network customers, Canusa’s Associates, and third-party customers.
Who are we looking for?
An individual with a passion for cars, and knowledge of aftermarket automotive parts with sales/repair/service experience.
A team player... with a strong work ethic, positive attitude and customer-focused mindset.
A dedicated individual looking for long-term employment
Who are we?
Canusa Automotive Warehousing Inc. is a family-owned business that values workplace culture and safety and provides opportunities to grow alongside accomplished industry leaders. We believe in cultivating a workplace culture that inspires diversity and inclusion. We accomplish this by fostering a supportive and safe space, celebrating employee differences, and being open, transparent and accountable as a group. If you are a dedicated individual searching for a rewarding, long-term employment opportunity, this job could be the perfect fit! Visit our website to learn more about us at https://www.autopartscentres.com/.
Key Responsibilities
Provide outstanding customer service and assist customer inquiries using automotive knowledge, company database and parts catalogue
Answer inbound calls, process orders and make follow-up calls to customers from across the APC network in a professional manner
Collaborate with the Central Order Desk team, APC store branches, warehouse staff, and other departments to service customers
Route calls to appropriate store locations
Make follow-up calls to customers as necessary
Make inventory checks to ensure product availability
Proficiently use Elite Extra technology (training provided)
Other duties as assigned by the Central Order Desk Supervisor
Key Requirements and Experiences
Aftermarket automotive parts experience (service/sales/repair) – 2 years
Customer service experience – 2 years
Strong communication skills (verbal and written)
High level of professionalism
Strong computer skills (e.g. Outlook, Excel, Word, online database, web-based training)
Basic mathematical skills and a strong understanding of basic units of measure
Desirable Skills and Abilities
Positive attitude with a flexible mindset
Accountability and dependability
Sound analytical thinking, planning and execution skills
Excellent ability to work independently and as a team
Time management skills and prioritization skills with a deadline-oriented mindset
Attention to detail and excellent organization skills
Ability to multi-task
Excellent problem-solving skills
Ability to thrive in a fast-paced environment and take initiatives as necessary (challenge-seeking attitude)
Ability to understand, respond to, and work with a diverse population
Ability and willingness to improve, learn and adapt in accordance with new procedures, change and technology
Why work with us?
A supportive culture with opportunity for a long-term career
Strong focus on the health and safety of employees with a dedicated Joint Health and Safety Committee (JHSC)
Employee and Family Assistance Program (EFAP)
Health Care Spending Account (HCSA)
Deferred-Profit Sharing Plan (DPSP – Retirement Savings Plan)
Comprehensive benefits package that includes health, dental, out of country/province travel, long-term disability, accidental death and dismemberment and life insurance benefits (permanent full-time positions)
Competitive wage based on experience
Employee pricing on products, social club perks and employee appreciation events
Cooperative team environment with the unified goal of providing customers with the best experience with a unique delivery service and distribution network
Equal opportunity employer committed to diversity and inclusion. Accommodations are offered during the application process upon request
Transportation
Canusa Warehouse is not located on a bus route. Individual transportation will be required.
References
References from previous employment or education may be required.
INDHP
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