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(Remote) Community Support SpecialistWorld Education Services - New York, NY
posted 30+ days ago

Salary 53-60K

WES is looking for a Customer Support Specialist to join the New Growth, Innovation & Strategy team in offering innovative product solutions to immigrants, refugees, and international students. In this role you will support the New Product Innovation Lead in being responsible for responding to customer inquiries, coordinating user research interviews, and communicating with various expert advisory groups. This role can be based remotely or in New York City, New York.

Duties included but not limited to:

  • Be empathetic and attentive in responding to user requests for support via phone and email
  • Collect customer feedback and thoroughly document user difficulties
  • Resolve user issues
  • Collaborate with team members to resolve complex inquiries
  • Escalate unresolved issues in a timely and efficient manner
  • Schedule user interviews and focus groups and manage follow-up communications
  • Coordinate advisory group meetings

The Ideal Candidate will:

  • Passionate about the WES mission and solving the problems that international students, immigrants, and students face in putting their education, experience, and skills to work anywhere in the world
  • Customer-focused with the ability to build strong relationship with users while instilling confidence and trust
  • Able to problem-solve and respond promptly to customer needs
  • Self-motivated with the ability to work independently, organize, and prioritize responsibilities
  • Detail oriented; strong ability to manage calendars, and coordinate user interviews, focus groups, and advisory groups
  • Desire to be a part of a team that is building a new, innovative approach in an established organization
  • Strong desire to learn, and ability to adapt well to changes in an evolving environment

Requirements:

  • Minimum 1 year of Customer Support experience in tech or at a start-up
  • Excellent verbal and written communication skills

EOE Statement: World Education Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, or genetics. In addition to federal law requirements, World Education Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.



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