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Sr Program Manager - Training and Knowledge ManagementAmazon Advertising LLC - New York, NY
posted
  • 5+ years of program management experience.
  • Strong written and verbal communication skills.
  • Analytical thinking shown through gap analysis and connected outcomes, driving metrics to ensure continuous improvement in process and results
  • Ability to work in fast-paced ambiguous environments, adapting quickly to changing circumstances, processes and priorities

Amazon Advertising's Training and Knowledge Management Program develops programs and content aimed at increasing expertise within its teams in order to drive greater customer success. We work with Account Managers, Creative Campaign Managers, Designers, Operations, and Program/Product Managers to ensure they have the training and knowledge they need to be experts in their jobs.
This role will require you to balance time between program management and content development. As a program manager, you'll own programs that enable scalable learning across the different roles and locales. As a content developer, you'll work with subject matter experts to assess learning needs and objectives to build knowledge articles, videos, and instructor-led courses.

The ideal candidate is an independent and curious self-starter with a demonstrated ability to manage programs from the ground up, collaborate with partner teams and subject matter experts globally, and have a high tolerance for ambiguity and a bias toward action. For the right candidate, open to Seattle or New York locations.

Responsibilities Include:
  • Owning the learning roadmap for partner teams - from needs analysis to development and delivery
  • Defining learning success metrics and implementing/evaluating throughout.
  • Developing programs that can quickly scale for use across a growing global team
  • Managing project timelines, communicating with partners, and selecting appropriate measures for implementation
  • Developing training content in partnership with SMEs (knowledge articles, FAQs, scripts, videos)
  • Managing scheduling logistics for training, including Knet administration

  • Online display advertising industry experience.
  • 3+ years experience in training, customer success, enablement, or related field.
  • Experience designing, developing, planning, implementing and assessing training.

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