Fixed Net Configuration & Support Technical Lead
Vodafone Qatar
Place of work
Cairo
Contract type
-
Start date
-
Salary
-
Job details
Job description, work day and responsibilities
Job description / Role
Employment: Full Time
Role Purpose
- 2nd Line Technical support for Data services, and supporting relevant teams.
- Troubleshooting & problem analysis/solving for Data services and handling nodes, providing RCA and preventive actions.
- Handling emergencies related to Data services, to minimize customer experience within the
agreed upon time frame.
- Implementing all configuration changes on all relevant nodes, following operations guidelines.
- Acceptance and testing for new nodes & services implemented.
- Implementing S/W corrections/patches and upgrades for all relevant nodes & services.
- Interfacing and communicating with vendors, to track and follow up for the escalated problems.
- Ensuring Highest Quality of service delivered to customers.
- Applying relevant appropriate preventive actions to keep target network availability.
- Following agreed upon procedures and processes in all team activities.
- Building highest technical skills.
- Adequacy/compliance to company values
Key Accountabilities and Decision Ownership:
- Responsible of service support of the fixed data network as last level of escalation including international GW, Core Routers, Caching, Radius, aggregators and access DSLAMs.
- Responsible of service support of 3G, Enterprise & ADSL escalated customer cases.
- Responsible of planned activities triggered by support issues.
- Responsible of the projects triggered by support for future enhancement (HW offloading, Fixed Network Remote access).
- Maintaining up-to-date devices with the latest recommended software version.
- Performing software and hardware upgrade for core and aggregated network devices.
- Responsible of Troubleshooting Mobile Internet international link & Caching problems.
- Ensure adherence to SLA and procedures toward other departments.
- Maintaining network availability, MTTR and KPIs within agreed levels.
- Responsible for the efficient planning, budgeting of Fixed Data Network (Spare parts & vendor support contracts)
- Responsible of the vendor in tactical approaches, agree on compensations and proactive measures to guarantee our capability to meet agreed service level of customers.
- Applying security requirements to the network (scanning/upgrade/patching/hardening)
Requirements
Core competencies, knowledge and experience:
Education:- B.Sc. Degree in communication / electronics engineering
Work Experience:
- Minimum of 5 years; post qualification experience preferably in an ISP environment.
Technical skills:- BS in Electronics and Communication Engineering.
- 5 years' experience in ISP or equivalent experience.
- Excellent computer skills.
- CCNA, CCNP, CCNP-SP is a MUST.
- CCIE-SP is a plus.
About the Company
At Vodafone, we are known for our technology, but the truth is, it is humanity that drives our business forward. With the global pandemic raising so many questions for tech brands, it has highlighted the leading role that we need to play.
We believe that, when working together, humanity and technology can find the answers and create a better future for all.
Working at Vodafone is all about helping people feel ready to benefit from new technology. We bring the future to even the most remote places, using technology to help families in disaster zones, showing young people that a phone is not just for fun and thinking about technology that doesn’t even exist yet.
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Employment: Full Time
Role Purpose
- 2nd Line Technical support for Data services, and supporting relevant teams.
- Troubleshooting & problem analysis/solving for Data services and handling nodes, providing RCA and preventive actions.
- Handling emergencies related to Data services, to minimize customer experience within the
agreed upon time frame.
- Implementing all configuration changes on all relevant nodes, following operations guidelines.
- Acceptance and testing for new nodes & services implemented.
- Implementing S/W corrections/patches and upgrades for all relevant nodes & services.
- Interfacing and communicating with vendors, to track and follow up for the escalated problems.
- Ensuring Highest Quality of service delivered to customers.
- Applying relevant appropriate preventive actions to keep target network availability.
- Following agreed upon procedures and processes in all team activities.
- Building highest technical skills.
- Adequacy/compliance to company values
Key Accountabilities and Decision Ownership:
- Responsible of service support of the fixed data network as last level of escalation including international GW, Core Routers, Caching, Radius, aggregators and access DSLAMs.
- Responsible of service support of 3G, Enterprise & ADSL escalated customer cases.
- Responsible of planned activities triggered by support issues.
- Responsible of the projects triggered by support for future enhancement (HW offloading, Fixed Network Remote access).
- Maintaining up-to-date devices with the latest recommended software version.
- Performing software and hardware upgrade for core and aggregated network devices.
- Responsible of Troubleshooting Mobile Internet international link & Caching problems.
- Ensure adherence to SLA and procedures toward other departments.
- Maintaining network availability, MTTR and KPIs within agreed levels.
- Responsible for the efficient planning, budgeting of Fixed Data Network (Spare parts & vendor support contracts)
- Responsible of the vendor in tactical approaches, agree on compensations and proactive measures to guarantee our capability to meet agreed service level of customers.
- Applying security requirements to the network (scanning/upgrade/patching/hardening)
Requirements
Core competencies, knowledge and experience:
Education:- B.Sc. Degree in communication / electronics engineering
Work Experience:
- Minimum of 5 years; post qualification experience preferably in an ISP environment.
Technical skills:- BS in Electronics and Communication Engineering.
- 5 years' experience in ISP or equivalent experience.
- Excellent computer skills.
- CCNA, CCNP, CCNP-SP is a MUST.
- CCIE-SP is a plus.
About the Company
At Vodafone, we are known for our technology, but the truth is, it is humanity that drives our business forward. With the global pandemic raising so many questions for tech brands, it has highlighted the leading role that we need to play.
We believe that, when working together, humanity and technology can find the answers and create a better future for all.
Working at Vodafone is all about helping people feel ready to benefit from new technology. We bring the future to even the most remote places, using technology to help families in disaster zones, showing young people that a phone is not just for fun and thinking about technology that doesn’t even exist yet.
Get personalised updates on latest vacancies
Sign up for Job Alerts
Company address
Offer ID: #4637,
Published: 1 month ago,
