At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.
We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #8 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.
At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.
- Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
- Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
- Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
- Talkdesker: YOU!
Responsibilities:
- Develop the Channel strategy in EMEA (referrals, resellers and BPOs) and execute it
- Manage the Channel Team in EMEA and support team on the field to make sure they over perform
- Build the Executive relationships that we need among the strategic partners so we can manage them top to bottom
- Build and cultivate lasting, meaningful relationships with the Talkdesk channel partner community, including SaaS SIs, telecom master agents, VARs, and other consultants / resellers
- Meet and exceed pipeline quota through the management and execution of the Talkdesk sales process via partners
- Understand and internalize the Talkdesk vision, solution set, product roadmap, and go-to-market activities and effectively communicate these to partner constituents
- Collaborate with our Sales, Marketing and Customer teams to generate channel pipeline and partner / customer satisfaction
- Provide feedback to the product team concerning partners’ requests for product enhancements
- Use Salesforce.com to maintain excellent records and report on Channel activity and metrics
- Recommend Talkdesk partner infrastructure improvements (e.g., partner portal, marketing collateral) as partner needs dictate
Requirements:
- BA/BS degree required; MBA is appreciated
- 10+ years of experience in channel sales
- 3+ years experience working in the SaaS or telecom industry
- 5+ years experience on managing channel teams
- Speaking several languages is highly appreciated
- Creative and passionate about partnering; exceptional ability to develop relationships
- Engaged personality, polished verbal and written communication skills and meticulous attention to detail
- “Hunter” mindset with the ability to generate partner referral opportunities while also developing longer term partner relationships
- Highly organized self-starter who runs toward opportunities
- Comfortable operating in a fast-paced, dynamic startup environment
- Willingness to travel (30-50%) as needed
Work Environment and Physical Requirements:
Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.
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