Figma is growing our team of passionate people on a mission to make design accessible to all. Born on the Web, Figma helps entire product teams brainstorm, design and build better products — from start to finish. Whether it’s consolidating tools, simplifying workflows, or collaborating across teams and time zones, Figma makes the design process faster, more efficient, and fun while keeping everyone on the same page. From great products to long-lasting companies, we believe that nothing great is made alone—come make with us!

• Lead and motivate a diverse team of Onboarding Managers, globally
• Participate in customer meetings and onboarding engagements alongside your team
• Work cross-functionally to help define and execute our customer engagement strategy
• Build and implement programs that help scale our Onboarding Managers and drive greater impact for our customers
• Monitor team performance and support them in exceeding their goals
• Assist in the ongoing hiring, training, and development of the team

• 6+ years in a customer-facing role within SaaS, ideally Customer Success, Onboarding, Professional Services, or Implementation/Delivery Management
• Past experience leading and coaching impactful teams across multiple regions / time zones 
• You’re data-driven and have a track record of meeting and exceeding performance expectations and coaching the team toward similar outcomes. You are genuinely enthusiastic about increasing customer happiness and developing lasting customer relationships
• You are an exceptional written and verbal communicator with strong presentation skills
• You embody our values and can thrive in a growing environment

• Have experience using or working with Figma or strong product acumen and the ability to quickly develop proficiency
• Experience in Design or Design Ops
• Experience supporting a complex, technical SaaS product with multiple audiences
• Additional languages are a benefit; French or German

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. 

Examples of accommodations include but are not limited to: 

• Holding interviews in an accessible location
• Enabling closed captioning on video conferencing
• Ensuring all written communication be compatible with screen readers
• Changing the mode or format of interviews 

By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with the applicable candidate section of Figma's Privacy Policy.