Are you passionate about leading and developing a team of Journal Managers?
 

Are you experienced in optimizing customer satisfaction in publication journeys for authors and reviewers?
 

About our Team
 

In Journal Operations, we collaborate with researchers and internal teams to facilitate the publication of impactful research discoveries. In support of our portfolio of 2700+ journals, you will actively contribute to advancing science and improving health outcomes.
 

About the Role
 

You will be leading and developing a high-performing team responsible for managing the publication journey for authors and reviewers across a portfolio of journals.
 

Responsibilities
 

• Being accountable for overall team performance. Inspiring a high level of staff performance through training, coaching and ongoing development.
• Overseeing the performance review process. Supporting Journal Managers (JMs) in translating department targets into meaningful objectives, and regularly engaging on progress.
• Being accountable for author and reviewer journeys in team portfolio of journals. Coaching JMs to take accountability, to maximize customer satisfaction and minimize effort in the publication journey.
• Working with JMs to understand key trends and areas for improvement; coaching and supporting continuous improvement and optimization work
• Leading and contributing to global projects striving for change; collaborating across departments and breaking down barriers to drive for results.
• Rallying the team to deliver content growth and issuing realization targets on team portfolio of journals.
• Developing effective collaboration between team members and team managers, and across teams, locally and globally.

Requirements
 

• Have experience in leading and developing teams, driving results through effective leadership and people management skills.
• Have a good understanding of customer needs and the ability to translate those needs into actionable strategies.
• Be able to lead and drive organizational change initiatives. Be able to coach and support team members through periods of change.
• Have excellent communication skills with the ability to build relationships with internal and external stakeholders.
• Be able to align team objectives with broader organizational strategies, with a focus on driving continuous improvement and optimization efforts.

Work in a way that works for you
 

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
 

• Working from home and our office in a flexible, hybrid style
• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for you
 

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
 

• Generous holiday allowance with the option to buy additional days
• Health screening, eye care vouchers and private medical benefits
• Wellbeing programs
• Life assurance
• Access to a competitive contributory pension scheme
• Save As You Earn share option scheme
• Travel Season ticket loan
• Electric Vehicle Scheme
• Optional Dental Insurance
• Maternity, paternity and shared parental leave
• Employee Assistance Programme
• Access to emergency care for both the elderly and children
• RECARES days, giving you time to support the charities and causes that matter to you
• Access to employee resource groups with dedicated time to volunteer
• Access to extensive learning and development resources
• Access to employee discounts scheme via Perks at Work

About the Business
 

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
 

-----------------------------------------------------------------------

Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

Please read our Candidate Privacy Policy.