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Where you fit in
Shell Trading and Supply (T&S) is an energy trading organisation that has become a key value driver & differentiating capability for Shell, operating in almost all geographies & energy related commodities.
The Transformation delivery team sits within Commercial Operations and works in partnership with T&S to deliver capabilities that enable them to “run” the business, as well as build capabilities that “change” the business.
Some of the key areas of focus are around:
- Risk and Compliance transformation
- Optimisation
- Carbon Management
- Data & Technology
- Functional support
What’s the role?
Reporting to the Transformation Operations Lead, the Change & Engage Transformation Manager is required to drive and deliver change activities that will accelerate and sustain the required change & transformation in T&S. This is in close partnership with Programme/Project Managers, and Business and Project stakeholders.
The programmes/projects are all highly complex, as they span multiple distinct businesses, geographies, and stakeholder groups.
More specific responsibilities include:
- Custodian of the T&S Change Management Approach within TPD – ensuring the existing approach is continuously improved and embedded across T&S.
- Provide advice, guidance and thought leadership for T&S wide C&E challenges.
- Lead C&E activity for dedicated projects -
- Support PMs to:
- Scope the change activities that will best support the delivery of the change strategy and work with them to ensure change activity is embedded and accurately sequenced in the project plan.
- Support the Business Opportunity Manager (BOM) and the PM to frame the problem statement enabling a clear articulation of the case for change.
- Partner with project team members to drive alignment across a complex landscape of stakeholders who may hold a range of different views and support the Business Lead / PM to manage stakeholder relationships.
- Advocate for the change and act as a support system for those who are delivering or are being impacted by the change, to ensure that the change is understood and fully embedded into BAU.
- Define the Change strategy.
- The case for change - drive clarity and alignment on why the change is needed.
- Impact assessment - deliver a detailed assessment of the process, people, behavioural and organisational impacts the project will have on key stakeholder groups, and/or wider organization.
- Stakeholder assessment and engagement plan – understand who the key stakeholders are and identify the most appropriate engagement channels & cadence to enable effective change delivery.
- Change interventions – identify and execute change interventions that will enable impacted groups to successfully adapt to change.
- Change Planning - Actively plan and agree when change interventions will be delivered, who will support their delivery, how and when.
- Success metrics – define the success criteria to help motivate the change and measure its success.
- Change materials – translate the change plan and interventions into materials that will effectively inform and/or change behaviour of the impacted stakeholders e.g., Quick reference guides, Frequently Asked Questions.
- Business readiness – shape organisational and individual change readiness criteria and use it to determine if the right conditions are in place to successfully go-live. Define and execute on actions to close gaps.
- Measure - Gap analysis - assess whether the project has delivered against the success metrics and define and execute on actions to close gaps.
- Prepare materials for Steering Committee meetings, develop business engagement slide packs (e.g., change champion sessions) and prepare and share reports and updates to monitor progress, flagging any issues or blockers that may impact timescales or success.
- Team - Maintain a collaborative working environment where the team is motivated to deliver and actively develop the culture of a high performing team.
- Coaching & development – no direct reports but expected to coach and guide project managers on Change Management within the project delivery organisation.
What we need from you
We are keen to hear from individuals with extensive experience in change management – process, systems and behavioural change. You must be able to demonstrate ability to tease out requirements and key issues to harness ideas and interventions that will drive organisations and individuals to change. You will also bring in your strategic problem-solving skills with the ability to grab a problem that is abstract or poorly defined, and transform it into one that is clear, understood and has all stakeholders in alignment. We are also looking for delivery focused individuals who are driven to deliver on commitments even when the situation is ambiguous and vague. Bachelor’s Degree from an accredited university or equivalent work experience is essential.
Business Skills:
- Knowledge and/or competence in Trading, Supply, Risk, Compliance, Process, Data, or Systems.
- Change Management – proven ability to deliver change management activity & embed sustainable change outcomes, in a highly complex matrix environment.
- Stakeholder management – build strong stakeholder relationships and influence without authority to drive sponsorship, buy-in and sign-off during projects. Proven ability to navigate push back from stakeholders and develop an aligned way forward path.
- Aligned with Shells values of Honesty, Integrity, Respect with a focus on Safety.
Personal Effectiveness skills:
- Capacity – Ability to assimilate and learn quickly.
- Executive presence – “show up,” inspire confidence and make an impact.
- Influence without authority – ability to consult, persuade & negotiate, often simultaneously, to driven alignment amongst stakeholders
- Actively role models - is nimble, adopts & embraces change; whilst encouraging others to do the same.
- Communication skills - Engages widely and often. Actively listen, synthesise and playback ideas, in a way that engages, inspires, and influences your stakeholders, at all levels.
- Presentation – produce high quality, high impact work packages.
- Resilient, adaptable and thrives under pressure.
- Ability to deliver in a highly ambiguous and fast-paced environment.
Key stakeholders:
- Business VPs, GMs, including the T&S Leadership Team.
- Workstream Project Managers
- Business Integration and Assurance Managers (BIAMs).
- Support functions
If you don't see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that not everyone often applies when they don’t feel 100% qualified. We are committed to creating a more equitable, inclusive, and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply. We look forward to receiving your application.
COMPANY DESCRIPTION
Shell started operations in the United Kingdom more than 110 years ago. Since then, we have grown into a leading innovative Oil & Energy company that rewards its employees by investing heavily in their careers and learning. Our people are our greatest asset, and our commitment to your career will see you thrive in a work environment that offers an industry-leading development programme. When your ideas travel, Shell will benefit, and innovation will thrive. Shell has a key role to play in helping meet the UK’s growing energy demand, whilst using innovative technologies to develop cleaner energy. We are the largest FTSE 100 company in the UK by market capitalisation and make a significant contribution to the UK economy. As well as processing 35% of the gas coming into the UK, we serve more than four million customers at our filling stations each week. Shell employs some 6,400 skilled staff as well as many contractors.
An innovative place to work
There’s never been a more exciting time to work at Shell.
Join us and you’ll be adding your talent and imagination to a business with the ambition to shape the future – whether by investing in oil, gas and renewable energy to meet demand, exploring new ways to store energy, or developing technology that helps the world to use energy more efficiently, everyone at Shell does their part.
An inclusive place to work
To power progress, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we are nurturing an inclusive environment – one where you can express your ideas, extend your skills, and reach your potential.
- We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we’ll take it from there.
- We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
- We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
- We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.
A rewarding place to work
Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.
We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.
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