About the Role:

Grade Level (for internal use):

S&P Market Intelligence

The Role: Graduate Solutions Support Analyst

The role is dynamic and provides a fantastic opportunity to build a solid career solving complex problems and working with some of the world’s top tier financial institutions.  You will be trained on the Markit EDM, thinkFolio and WSO applications, and in the informational needs of modern financial institutions.

The Location: Manchester, United Kingdom

The Impact:
The Solutions Support role is part of a global team based in Dallas, Manchester and Sydney.  You will work with clients globally in response to their day-to-day enquiries splitting your time between supporting and advising clients. Support may be as simple as answering a question on how to find a specific function, or as complex as finding the root cause of a problem.

What’s in it for you:

• In-depth knowledge of the trading lifecycle, exposure to front office workflow and financial concepts
• Gain understanding of Solutions’ products such as thinkFolio/EDM/WSO and their usage by clients
• Develop technical skills such as SQL
• Working with a dynamic team, liaising with internal and external stakeholders

Responsibilities:

• Receive customer support requests and provide advice and guidance to clients to resolve the reported problem with appropriate quality and timeliness
• Engage with clients to understand their workflows and make recommendations where required
• Interacting with clients and colleagues to ensure accurate and timely information flows
• Support, monitor and troubleshoot Client environments
• Investigating and documenting existing procedures and make recommendations for improvements

What We’re Looking For:

• An interest in the financial world and technology associated with it
• Great attention to detail and ability to logically troubleshoot problems
• Organized, able to multi-task, and have positive attitude to achieve deadlines
• Self-motivated; able to work independently with minimal supervision
• Strong customer service skills
• Good presentations skills (preparation and delivery)

UK Eligibility

We’re now hiring for 2024 full time roles. We’re looking for final year students who are working towards a bachelor’s or master’s degree (or equivalent), and due to complete their studies and be available for a full-time role commencing in 2024.

To be eligible for our UK Graduate positions you must have the right to work full-time now and in the future. We currently do not offer visa sponsorship; however, we do run our programs in several locations across the globe and welcome you to consider those that are relevant to you.

How to apply

Submit your online application, which should include your CV, along with a short cover letter/motivational statement in one attachment (we suggest around 300 words). We want to hear more about you; why you’re interested in joining S&P Global, and why you’re interested in being considered for the role/s you have applied for.

Application and assessment process

The assessment process that follows is designed to ensure you can learn more about us, showcase your skills and find a role that is right for you.

Stage 1

Apply by submitting your CV and cover letter, ensuring your graduation month and year are clearly stated.

Stage 2

Screening stage. In most locations, this screening stage will be in the form of a telephone interview.

Stage 3

Final stage

The final stage will consist of interviews with the hiring teams. You may be considered for multiple suitable roles throughout this process.

About Company Statement:

S&P Global delivers essential intelligence that powers decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.

S&P Global Market Intelligence partners with customers to broaden their perspective and operate with confidence by bringing them leading data sources and technologies that embed insight in their daily work.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:
 

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://www.spglobal.com/en/careers/our-culture/

Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.
 

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.  Only electronic job submissions will be considered for employment.  

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.  
 
US Candidates Only:  The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. 

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