Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds,  and make a meaningful impact, we want to hear from you.

We have a new exciting opportunity to join us as a Root Cause Analyst, this role will suit someone from a customer facing background in a regulated business, who can speak to a wide range of people up to senior stakeholders. You’ll be an inquisitive problem solver who likes to find the root cause and make recommendations for change. 

The role is investigating business incidents across our UK&I businesses, working with IT and relevant departments to understand why it has taken place,  the reason and present recommendations to the business to ensure it is not repeated. These can be complex incidents, which you will be trained and supported to understand, working on around 3 per month. 

What you’ll do

• Responsible for analysing the root causes of incidents and identifying key trends to drive improvements.  Build and implement action plans focused on learnings which aid the reduction of Incidents across the business.    

• Support the extraction of data from multiple sources, analysis, compile reports and organizing cross functional meetings to create solutions that improve customer, client, and employee experiences.   

• Be the voice of the process across the business raising awareness of policies and or processes that are leading to an increase in incidents and highlighting new and emerging trends to make recommendations that support an efficient Incident Management experience.    

What experience you need 

• Have worked within a regulated environment 

• Understanding of Credit Reference Agencies, and Debt collection services

• Resilient, inquisitive, keen problem solver

• Have worked with an able to present to a wide audience of all levels, with ability to make the complex understandable 

• Have worked in a corporate customer facing environment with excellent communication skills both written and oral

• Proven ability in multitasking, exceptional organisational and time management skills

• Highly motivated, eagerness to learn with an ability to work within a like minded driven team

What could set you apart

• Demonstrable experience of root cause methodology

• Working knowledge of ServiceNow

• Working knowledge of Google Workspace packages

• Professional attitude under all circumstances with a high commitment to delivering a superior customer service experience

• Remains calm and focused under pressure 

• Logical thinker with focus on attention to detail

• Experience of analysing large sets of data from multiple sources and creating solutions to complex problems.

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The Perks of being a Equifax Employee?

We offer a wide range of company supported benefits including contributory pension, life cover, income protection, healthcare, enhanced maternity and sick pay, 26 days holiday and a day off for your birthday, with the ability to buy and sell and free credit checks. We also offer flexible benefits ranging from cycle to work, discounted travel options, gym membership, dining and leisure discounts, financial & savings plans, mobile discounts plus much more!

We also support personal development and have a range of learning options including our global online learning platform and allow you to bring your whole self to work supported by our Inclusion and Diversity, Wellbeing and Employee Engagement forums.

Are you ready to power your possible?  Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
 

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