Job Title

The customer test manager is responsible and accountable for accompanying and supporting our Amadeus Central Reservation System (ACRS) customers on all testing matters during our enterprise programs’ execution. 

This includes: 

Test stream lead, including defining the customer test strategy, customers test execution follow-up and customer defect management. 

Facilitating and driving customer test execution on various testing phases: from ACRS core feature testing, distribution testing, eco-system testing, customer data migration testing, business testing, To-Be business process testing and performance testing. 

Defining priorities and implementing process improvements to facilitate customer acceptance, and future programs implementation.

In this role you'll:

• Lead the joint test strategy discussions with the customer during discovery and deliver a High-Level Strategy document. 

• Support the customers in their test activities, including environment readiness and stability, test data management, entry & exit criteria, defect triage, follow-up and escalation. 
• Work closely with implementation team and program to ensure the deliveries are on track and match the customer testing plan. 

• Support the program team in all testing-related activities: test requirements, test schedule and planning, risk analysis related to testing. 

• Act as the first level of escalation in case of test stream issues. 

• Monitor and report any deviation in the customer testing activities to allow Amadeus internal reprioritization of the deliveries. 

• Ensure a good relationship with our customer at test stream level by setting reasonable expectations on both R&D and customer side. 

• Report clearly internally and externally on several aspects of the customer testing campaign: progress, defect backlog, quality metrics. 

• Accelerate hospitality growth, by standardizing our processes across program and deliveries, and improving the tooling supporting customer test management activities. 

About the ideal candidate:

Multicultural approach. Accountability and pro-activity. Autonomy. High attention to detail. 

Change management and flexibility. Analytical and conceptual thinking. Communication & interpersonal skills. Documentation and reporting skills – both written and verbal. Relationships and teamwork. 

Ability to coordinate cross-functional teams and to conduct 3rd party meetings. 

Required experience 

4+ years’ experience in QA test management 

2+ years’ experience in project management 

4+ years’ experience in a customer facing position on a large project. 

4+ years’ experience in hospitality. 

Technical Skills 

Advanced PC skills, ability to adapt to a wide variety of internal tools & technical environments. 

Microsoft Office skills including Outlook, Excel, PowerPoint. 

Tooling skills such as SharePoint, Confluence, Win@proach, Power BI. 

Understanding of APIs. Understanding of how software development works.

Working at Amadeus, you will find:

🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them.

🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Diversity & Inclusion

Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or a related medical condition), ancestry, national origin, age, genetic information, military or veterans status, sexual orientation, gender expression, perception, or identity, marital status, mental or physical disability status, or any other protected federal, state, or local status unrelated to performance of work involved.

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