Fragrance and Beauty Sales Consultant

Location: Selfridges Oxford Street

Contract: Permanent, 37.5 hours, any 5 in 7 days

CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world.

“In order to be irreplaceable, one must always be different” stated company founder, Gabrielle Chanel. At CHANEL, we strive to identify what is unique in each person and support them through their journey with the brand.

Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, make up and skincare creations.

Your role @CHANEL:

Reporting into the Manager, your role at CHANEL is to contribute to the overall performance of the CHANEL Fragrance and Beauty account. Promoting key business objectives as appropriate and ensuring you work as a team to achieve personal and team targets and KPI’s.

You will regularly engage with clients to ensure they have the most memorable experience with CHANEL whilst ensuring you always uphold the brand values.

What impact you can create at CHANEL:

• You will create an exceptional experience for our clients which is authentic and tailored to their personal needs

• Play an integral part in building CHANEL’s portfolio of clients through data capture in line with the brand’s expectations

• Take responsibility for driving the sales and contribute to the overall business performance

• Use your unique collection of strengths to enrich the overall experience

• Take ownership for the impact you make within the wider team

This is an impact-focused summary of the job and it’s helpful to note that responsibilities listed are not exhaustive; additional and more detailed duties will be shared during interview.

What you will bring to the role:

• An approachable, collaborative and team focused approach

• Ability to build relationships quickly and create team spirit, with a flair for collaboration

• A sharing mindset that will continually nourish the client experience

• A highly motivated and committed approach, with a can-do attitude

• Experience working in a client facing role

• An understanding of how to drive the business and be adaptable to an ever-changing retail environment

You are energised by:

• Working in a highly collaborative environment that encourages people to perform at their best

• Creating an inspirational and supportive work environment

• Using empathy to understand the clients needs and identifying opportunities

• Contributing in the on-going and companywide version of sustainability. Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas:

  • Restoring Nature and Climate

  • Investing in Circularity

  • Advancing dignity and prosperity

  • Promoting the autonomy of women

What you would gain from this experience:

• Opportunity to work with one of the most well-known luxury Global brands with a wealth of heritage

• You will be empowered to take ownership of your impact within the brand

• The UK Region plays a pivotal role in delivering on CHANEL’s House Sustainability Ambitions. Transforming our business and leaving a lasting positive impact on people and planet will require the collaborative efforts of everyone across our House. As an employee of CHANEL, you will be an important part of this journey

Benefits at CHANEL:

Our employee benefits have been created to support you across your professional and personal life by offering you:  

• Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories  

• Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more  

• Mental Wellbeing: Employee Assistance Programmes and Other Support Lines  

• Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales  

• Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones  

 *Benefits are eligibility dependant and subject to change at any time   

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.