What we offer:
The “Job Description” needs to include the below:
- Career Development
- Competitive Compensation and Benefits
- Pay Transparency
- Global Opportunities
Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer
Tasks and Qualifications:
MAIN JOB OBJECTIVES • Assign workload by triaging issues and prioritise according to the business impact • Provide direction and feedback to the team during shifts • Oversee day to day operations and improve performance • Train and coach new team members • Ensure documented processes are followed • Motivate the team to maintain high performance • Resolve queries and manage escalations • Foster and maintain a positive work environment • Report on team performance on a weekly basis to management
REQUIRED SKILLS • An excellent command of the English language (both spoken and written)
• A team player with a desire for continuous improvement and able to accept constructive feedback in a busy working environment • Proven experience as a Team Leader or in a relevant managerial role • Leadership skills and ability to make decisions in a speedy but logical fashion • Able to adhere to current processes with an open mind • Able to work shifts including night and weekends with a flexible approach • Familiarity with the use of incident management and reporting tools • Demonstrable detailed experience working in a customer facing role
DESIRED SKILLS • A knowledge of ITIL processes, and ideally ITIL certified • While you will be educated and supported on the job, an inherent aptitude to technical problem solving • A willingness to visit customers’ sites to gain a deeper understanding of applications • A strong software engineering or computing background • Experience with working in the Information Technology industry • Further/higher education qualifications preferably in an engineering discipline and/or computing BENEFITS • Competitive salary- based on level of experience and expertise • Incentive scheme designed to reward individual contribution and performance • Group Personal Pension scheme with generous Company contributions and made by salary exchange • Holidays - 25 days plus bank holidays • Private Health scheme (non-contributory for employees) • Life assurance • Working at a newly refurbished campus which includes a gym for staff with full showering facilities
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