Company Description

The UK is facing a housing crisis and not everyone has the means to enjoy the security and stability of owning their own home. Our aim at Legal & General Affordable Homes is to transform the affordable housing sector, and with a growing pipeline we’re committed to investing in housing for all ages, social groups and tenures. We’re collaborating with developers, housing associations and public sector bodies across the country to drive investment into the UK’s affordable housing sector, focusing primarily on the affordable rent and shared ownership markets, and striving to be the UK’s leading private affordable housing providers known for excellent service and quality homes. We want to have a positive economic and social impact on the regions and communities in which we work.

Job Description

Salary - £50,000-£60,000 per annum + 10% car

Your role at a glance

L&G Affordable Homes (L&GAH) is a wholly owned subsidiary of Legal & General, tasked with bringing a much-needed increase in the supply of affordable homes through the use of institutional capital to the UK social housing sector.

As a business with ambitious plans to scale-up, our growth is rapid, and our model aims to utilise technology and innovation to drive service quality and operating efficiency. As a Repairs & Maintenance Manager, you will ensure that the end-to-end approach to asset management is robust and delivers the best commercial and quality outcomes to the business and its customers.

At L&G Affordable Homes, we work in a professional environment that allows autonomy, values initiative and encourages growth. If you thrive on impactful work and love the thrill of a dynamic setting, then this is a fantastic opportunity.

What you'll be doing

• Support the Property & Technical Manager in reviewing and assuring overarching approach to repairs & maintenance, including servicing and reactive/planned maintenance proposed and delivered by Management Providers, external partners and in house.
• Implement R&M data review strategy to include overview of the type and cost of repairs being completed internally and by MP’s. Develop and implement tech solution within Salesforce platform including reporting and dashboards to identify and highlight recurring component repair trends and insights to support specification review and scheme quality control.
• Update component catalogue as and when components are replaced by MPs and via internal suppliers, and implement automated process within Salesforce.
• Develop, implement, and maintain supplier relationships that enable effective business R&M performance. Oversee management of key contractor within hybrid repair model including performance KPI’s and necessary tech enhancements to ensure success.
• Contribute to supplier competency framework alongside Safety & Compliance Manager
• Support Management Providers with Salesforce adoption, specifically training and implementation of R&M functionality, raising enhancements where necessary.
• Review Management Provider PPM returns to ensure communal components/plant are being serviced & maintained where landlord responsibility, and maintain servicing certification records. Implement automated approach to returns via Salesforce platform.
• Support the Operations team and wider business with ad-hoc repair requests and compile/submit stock investment spend requests to executive board for works which exceed Operations approval limits.

Qualifications

What we're looking for

• Strong academic background, with experience in residential property management and/or facilities management, along with relevant qualifications.
• Background in affordable housing and/or property management repairs, maintenance, and compliance desirable
• Experience overseeing repairs & maintenance functionality and contractor procurement & management.
• Skilled in utilising and developing proptech to automate and improve workstreams.
• Experience maintaining servicing & compliance records and pay strong attention to detail.
• Decisive when working in a fast paced environment and when  working to periodic deadlines.
• Proactive and creative approach to relationship-building and problem-solving, with a strong attention to detail.
• Strong stakeholder management skills, with the ability to communicate and influence key stakeholders both internally and externally at all levels.
• Experience embracing technology and innovation, with a working knowledge of Salesforce desirable.

Additional Information

When you commit to Legal & General, we’ll commit to you too. That means we’ll recognise and reward your hard work, your performance and your contribution.

If you join us, you’ll get access to some great benefits, including employee private medical insurance, 25 days holiday (excluding bank holidays), a generous pension scheme and life assurance. You'll receive a car allowance of 10% of your annual salary, and you can participate in our electric car scheme, which offers employees the option to hire a brand new electric car through tax efficient salary sacrifice. We’re also proud to offer competitive family leave. 

You’ll have the opportunity to participate in our annual, performance-related bonus plan. And then there are the many discounts we offer that you can take advantage of – both for our own products and at a range of high street stores and online offerings. 

The brand with the brolly is choosing today to change tomorrow.

Since 1836, we’ve grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands. 

We’re all here to improve the lives of our customers, build a better society for the long term, and create value for our shareholders - helping to shape a better future for society and the planet.

We need people who share our ambitions, agility and entrepreneurial spirit to help us do it.

At L&G, you’ll find a balance that helps you be your best. Empowered by hybrid working, we’re supported by technology and workplaces that enable us to work effectively wherever we are. We come together in offices to collaborate and connect, and use time at home for individual, focused activities. And, when we achieve great things, we celebrate our success and reward strong performance.

Today, there’s over 10,000 of us, working towards our mission, with plenty of opportunities to grow your career as we grow L&G. Will you join us?

Great minds don’t have to think alike, so we welcome voices from all backgrounds. Bringing together people with different life experiences helps us build empathy with our customers and drive innovation.

We don’t just talk about it, we actively promote diversity and equitable opportunities for all. That means our employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or protected veteran status. In fact, we embrace every dimension of diversity to reflect the customers and communities we serve.

We think it’s important to create an inclusive environment where we can all belong, contribute and drive progress, where you can develop and grow, and be empowered. We want you to use your voice to help us build a better tomorrow.

We all work differently, and have different needs, which is why. we’re always open to discussing flexible working arrangements. Likewise, we’re committed to finding reasonable accommodations for candidates with specific needs during our recruiting process.

So whoever you are, wherever you are, whatever your story, we'd love to hear from you.