Company Description

For nearly 200 years we have provided financial services to customers across the UK, and now the US. As one of Europe’s largest insurance and asset management groups, with over £1 trillion in assets, we are experts in safeguarding people’s financial futures. Our ambitions are underpinned by five strong businesses, each of which is innovating and expanding globally, adding new products and solutions to their strategic goals. We aim to be leaders in four key areas: retirement, investment management, capital investment and insurance. Our businesses work together to deliver on our purpose and to drive synergies across the Group.

Job Description

Are you passionate about providing exceptional customer service? Do you thrive helping people and solving problems?

We’re recruiting for a Pension Consultant to join our Workplace Pensions team, on a remote bases mostly, requiring one to two days per month in the office in Cardiff, working part time 16 hours per week over 3 days, Monday - Friday 4pm-7pm and Saturday 9am-5pm. We’re offering a salary of £22k pro-rata which will increase to £22750 after 6 months depending on experience.

As a Pension Consultant you’ll be the first point of contact for our pension customers and clients and you’ll use your knowledge, insight and experience of pensions to provide an outstanding service to all colleagues, customers and clients. You’ll be helping us become the long term savings partner of choice for all of our customers and clients.

We love working at Legal and General and know you will too. Here are some of the amazing benefits our colleagues get:

• As your skillset grows, it’s possible your earning potential will too. 
• 25 days holiday, plus bank holidays, 26 days after 2 years’ service. You can also buy and sell holiday. 
• Generous pension contribution 
• Life assurance x8 of base salary 
• Income Protection 
• Private medical insurance 
• Recommend L&G as a great place to work and earn money if someone you know joins us. 
• A variety of company share schemes, discounts at a huge range of high street stores and on our own products. 
• In 2023 we opened our new Cardiff office, Calon, and put our people at the heart of the incredible £1 billion investment L&G has made in the city. Designed for sustainability, wellbeing and connection, Calon is the perfect place to be if you want to combine an incredible workplace experience with working for a purpose-driven company! 

Qualifications

You’ll be the first point of contact for our pension customers and clients; we’ll train you so you have all the knowledge and skills needed to deliver an outstanding service to our customers and clients.  You’ll be helping us become the long term savings partner of choice for all of our customers and clients.    

• Provide an outstanding customer service to our customers and clients by keeping one step ahead; selecting communication method to suit the customer/client needs, making sure you understand their needs and expectations, respond accurately and with the best solution for them whilst making sure their enquiry has been answered and where appropriate seeking feedback on how you could improve.        
• Proactively spot patterns in the hopes or frustrations of our customers and clients, seeing where we can change our processes, tools or products to satisfy their needs by escalating to your senior colleagues.
• Use your training, knowledge, skills and provided guidance material to follow processes and use systems to give our customers and clients a positive experience whilst keeping us safe and compliant with our regulators.  If things do go wrong, when you can’t resolve it yourself raise and log these as soon as possible so we can put things right quickly.      
• Provide customers with a first class experience every time in order to Treat Customers Fairly and promote customer satisfaction.  Steer your own development so you can provide a great customer experience whilst helping you get to where you want to get to.  
• Collaborate with your colleagues and put your colleagues, customers and clients at the heart of everything we do. 
• The skills below are really important to us. Rest be assured, we will sow you the L&G way. You’ll be in induction for a couple of weeks so, you’ll have the tools you need before you start helping our customers and clients.
• People who love helping people!
• Strong communication skills and passion to support customers, whatever their personal circumstances.
• Confidence in using a desktop or laptop and experienced in using MS Office.

Additional Information

The brand with the brolly is choosing today to change tomorrow.

Since 1836, we’ve grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands. 

We’re all here to improve the lives of our customers, build a better society for the long term, and create value for our shareholders - helping to shape a better future for society and the planet.

We need people who share our ambitions, agility and entrepreneurial spirit to help us do it.

At L&G, you’ll find a balance that helps you be your best. Empowered by hybrid working, we’re supported by technology and workplaces that enable us to work effectively wherever we are. We come together in offices to collaborate and connect, and use time at home for individual, focused activities. And, when we achieve great things, we celebrate our success and reward strong performance.

Today, there’s over 10,000 of us, working towards our mission, with plenty of opportunities to grow your career as we grow L&G. Will you join us?

Great minds don’t have to think alike, so we welcome voices from all backgrounds. Bringing together people with different life experiences helps us build empathy with our customers and drive innovation.

We don’t just talk about it, we actively promote diversity and equitable opportunities for all. That means our employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or protected veteran status. In fact, we embrace every dimension of diversity to reflect the customers and communities we serve.

We think it’s important to create an inclusive environment where we can all belong, contribute and drive progress, where you can develop and grow, and be empowered. We want you to use your voice to help us build a better tomorrow.

We all work differently, and have different needs, which is why. we’re always open to discussing flexible working arrangements. Likewise, we’re committed to finding reasonable accommodations for candidates with specific needs during our recruiting process.

So whoever you are, wherever you are, whatever your story, we'd love to hear from you.