Company Description

The world of investment is changing. Our vision at Legal & General Investment Management is to create a better, more sustainable future through responsible investing. We work in partnership with our clients around the globe to deliver positive long-term outcomes, while rising to the challenges of a rapidly changing world. Our clients include institutional pension funds, financial institutions, local authorities and sovereign wealth funds. To meet our clients’ complex and evolving investment needs, our investment strategies cover a broad array of asset classes and styles, including equities, bonds, property and alternatives, as well as multi-asset funds. We’re focused on continuously innovating our investment products, maintaining our reputation as experts across all asset classes, and striving to build a more responsible and sustainable future.

Job Description

We are looking for a member of our new Client Service Solutions team who will be overseeing and acting as an escalation point for the Client Service Support Team, being the primary point of contact with the wider Client Service Operations hub and identifying operational risks to enhance client delivery. 

What you'll be doing 

• Maintaining excellent working relationships around key business areas at all times, developing your ability to engage with senior management to represent client service interests / issues.
• Developing a strong level of knowledge of LGIM products and operational platform and understanding of clients strategy and service requirements.
• Regularly reviewing the service provided to Client Teams and understanding of barriers faced, sharing the output with client management teams. 
• Reviewing and monitoring of non-vanilla models – ensuring fit for purpose and considering strategic solutions
• Working closely with distribution to monitor best practice guides, ensuring tactical solutions are closely monitored and strategic solutions are being considered
• Tracking and overseeing SLAs in conjunction with the Head of Client Service Support
• Playing a central role at regular operational service review meetings with internal and external stakeholders
• Acting as an escalation point across all the Client Teams for LGIM’s operational service issues and assisting in overseeing the on-going suitability of the operational service of LGIM’s pooled and segregated institutional clients.
• Acting as a representative on operational and client service projects working closely with Client Teams and other key stakeholders

Qualifications

• Good overall investment knowledge including an understanding of the different investment vehicle options
• Strong interpersonal skills
• Excellent written communication skills
• Knowledge of current investment market and economic issues
• Excellent IT skills
• Institutional investment product knowledge, LDI, Cashflow matching, Credit, Real Assets and Index funds knowledge (desirable)
• Report writing experience and project management skills (desirable)
• Experience within the investment management industry including providing an exceptional level of client service and sales support
• Demonstrable track record of dealing with external clients and building significant relationships with external contacts up to and including senior levels
• Strong workflow management experience

Additional Information

The brand with the brolly is choosing today to change tomorrow.

Since 1836, we’ve grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands. 

We’re all here to improve the lives of our customers, build a better society for the long term, and create value for our shareholders - helping to shape a better future for society and the planet.

We need people who share our ambitions, agility and entrepreneurial spirit to help us do it.

At L&G, you’ll find a balance that helps you be your best. Empowered by hybrid working, we’re supported by technology and workplaces that enable us to work effectively wherever we are. We come together in offices to collaborate and connect, and use time at home for individual, focused activities. And, when we achieve great things, we celebrate our success and reward strong performance.

Today, there’s over 10,000 of us, working towards our mission, with plenty of opportunities to grow your career as we grow L&G. Will you join us?

Great minds don’t have to think alike, so we welcome voices from all backgrounds. Bringing together people with different life experiences helps us build empathy with our customers and drive innovation.

We don’t just talk about it, we actively promote diversity and equitable opportunities for all. That means our employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or protected veteran status. In fact, we embrace every dimension of diversity to reflect the customers and communities we serve.

We think it’s important to create an inclusive environment where we can all belong, contribute and drive progress, where you can develop and grow, and be empowered. We want you to use your voice to help us build a better tomorrow.

We all work differently, and have different needs, which is why. we’re always open to discussing flexible working arrangements. Likewise, we’re committed to finding reasonable accommodations for candidates with specific needs during our recruiting process.

So whoever you are, wherever you are, whatever your story, we'd love to hear from you.