Your work days are brighter here.
At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.
About the Team
This is for the HCM Support teamAbout the Role
Our HCM Support team’s goal is to ensure Workday delivers an excellent user experience. You’ll be part of a group of experts that support one another and foster a learning environment where questions are welcome. Every member of the team understands that open collaboration and cross-functional teamwork are vital to being successful in supporting our clients. Someone on the team once described our mission as “solving a beautiful puzzle” and we take pride in doing so.
About You
Basic Qualifications
- 4+ years of customer application support experience, providing technical support for software and environment issues for enterprise software applications: SaaS, Oracle, SAP, Netsuite, Zuora, Infor, Taleo, onsite ERP, Peoplesoft, Kronos, Cornerstone or a similar application.
Other Qualifications
- Experience working in software delivery or support for a Compensation, Talent Management or HCM solution is ideal
- You’re a confident communicator (verbally and in writing), who collaborates effectively with users at all levels and varying technical abilities.
- Excellent analytical and problem solving skills.
- Ability to cultivate teamwork and build strong and positive relationships with other teams and customers.
- Ability to generate a sense of urgency and rally appropriate teams.
- Ability to guide others and you’re eager to learn as much as you can.
- A successful track record of managing multiple urgent priority issues concurrently
- Demonstrate initiative, flexibility and provide complete follow through on areas of responsibility.
- Solid understanding of case handling processes and escalation procedures.
Workday Pay Transparency Statement
The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.
Primary Location: USA.GA.Atlanta
Our Approach to Flexible Work
With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
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