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Job Descrption

About Linklaters

Linklaters is a global law firm, with 31 offices in 21 countries worldwide.

We have been named as one of The Times’ Top 50 Employers for Gender Equality for the tenth consecutive year; recognised by Stonewall as a top 10 employer for LGBTQ+ inclusion, and by the Social Mobility Employer Index as a top employer for advancing social mobility.

We love hearing from anyone who is enthusiastic about changing the Legal industry. Not sure you meet all qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! At Linklaters, we are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

The Role

Enterprise Infrastructure underpins the firms desire to adopt an agile and cost-effective usage of underlying Enterprise infrastructure. Our infrastructure provides best-in-class... foundations and enables our stakeholders to deliver enterprise solutions and services to the firm and our clients.

The Enterprise Infrastructure team focus upon operational day to day support, maintenance, service management within the following core technical solutions -

Technical Responsibilities
• Windows Server Mgmt. – Experience of managing servers at scale, managing server health, security vulnerabilities, requests and incidents.
• Active Directory / Azure Entra ID – Oversee user identity infrastructure and response to request, incidents and routine maintenance.
• Infrastructure Management – Management and maintenance of DNS and DHCP solutions, Certificates and enterprise technical infrastructure.
• Microsoft MECM – Oversee MECM environment, day to day platform support tasks, routine solution maintenance, resolving incidents, requests and issues.

Role Expectations
• Responsible for day-to-day operational technical support. Managed incidents, service requests and technical changes and regular ongoing systems maintenance and updates.
• Technical proficiency, analytical working practices and alignment to service delivery processes with alignment to ITIL best practice.
• Input subject matter expert knowledge and experience, seeking to continuously improve service, develop working practices and maintain documentation and knowledge sharing.
• Engagement and collaboration with third-party suppliers, ability to communicate to stakeholders at different levels.

Experience

About You
• Operational Technical Infrastructure support; with at least 3 years’ experience.
• Demonstrate in-depth technical experience and knowledge across following solutions – Microsoft MECM, Microsoft SCOM, Windows Server Mgmt., Active Directory, Azure Entra ID, Certificate mgmt. and network infrastructure services.

What Are We Looking For
• Supportive team player, capable of working within a globally diverse team and able to focus and work individually when required.
• Desire to constantly develop technical solutions to meet business, technical needs. Driving efficient, evergreen mindset and support processes.
• A good communicator, able to engage with all levels and across teams, and actively share knowledge.
• Flexible approach and able to cope with changing priorities, as well as work under pressure and remain calm in such situations.
• Clear thinking and tenacious in achieving goals, maintain service; proactive service delivery mindset and thinking.
• Attention to detail and clarity of presentation (options, issues).

Our Benefits

Joining Team Linklaters will see you qualify for a range of benefits designed to reward the vital contribution you'll be making to our success. These include:

Health & Wellbeing
• Private Medical Insurance
• Free in-house fitness centre and subsidised health club memberships
• Free onsite GP service and periodic health assessments

Finance
• Pension and flexible savings options
• Income protection and life assurance
• Mortgage advice and will-writing services.

Family & Lifestyle
• Electric car and cycle to work schemes.
• Emergency family care.
• Additional holiday/birthday leave.
• Maternity/paternity/shared parental leave.
• Travel insurance and season ticket loan.
• Option to join sports and social clubs, as well as our employee networks groups (such as our Gender Equality, With Pride, or Social Mobility Networks).

Technical Skills

This list of duties and responsibilities above is not exhaustive. It is intended to describe the general content of, and requirements for, the performance of this job. As such, the role may also include the undertaking of additional tasks as required

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