We’re looking for a Senior Manager, Consumer Strategy to join us in London, UK or Schiphol- Rijk in Netherlands

The Consumer Strategy team represents the voice of the consumer within Liberty Global. We bring the consumer view and insights to bear on decision making and strategy setting both within Liberty Global and its operating companies.

We inform the organisation through best-in-class research, providing differential insights and cross-market intelligence in order to present actionable recommendations on key strategic topics.

We are agile and support the Group wherever we can to maximise value, ensuring knowledge and best practice is always shared.

Primarily, we are focused on the future and how we can help consumers thrive in a rapidly changing world.

In this role you will be responsible for leading the generation of market and consumer insights to help optimise the Liberty Global portfolio and outline new opportunities for growth. You will expertly influence senior stakeholders to drive favorable outcomes and positive change through your work.

KEY ACCOUNTABILITIES

Strategic project management

• Lead multiple strategic projects from inception through to actionable conclusions and recommendations
• Manage external agencies and suppliers to deliver on time and within budget

Consumer insights and research

• Plan, design and execute consumer research for strategic projects, through a variety of quantitative and qualitative research methodologies
• Utilise various sources and analyse consumer data, to generate actionable insights that inform strategic decision making

Market analysis

• Understand the competitive landscape and identify markets gaps to proactively identify business opportunities, with a focus on new revenue
• Build a strong understanding of product market fit, value proposition development and pricing, to define optimal market entry

Stakeholder management

• Cultivate and maintain strong relationships with a wide stakeholder group, including local operating companies and senior management

Represent the voice of the consumer

• Have a deep understanding of emerging consumer needs and work closely with other strategic departments to define a long-term vision for how we can solve for them

SKILLS & EXPERIENCE

• Relevant years of professional experience in a strategic or consumer facing role
• Experience at high growth e-commerce or digital oriented companies, in consumer strategy is required. Companies could include big tech, OTT, social and other digital/ecommerce native organisations
• Has a strong voice in setting strategy and identifying new directions
• Strong analytical and problem-solving skills with the ability to discern key insights
• Is a self-starter and thinks creatively around problem solving
• Thrives on wanting to know why consumers act and feel the way they do
• Has significant experience in designing research projects to proactively answer business questions
• Has strong executive presence and communication skills (both verbal and written)
• Has customer growth experience with experience of launching into a new category 
• Has an entrepreneurial mindset and is eager to grow in our unique company culture

PREFERRED EDUCATION/ QUALIFICATIONS:

• Bachelors degree or equivalent in Business, Marketing, Economics or a related field

• We’re 100% committed to having a workforce that represents every part of our society. So we’re keen to hear from candidates of all background and circumstances.  

What’s in it for you?

• Competitive salary + Bonus
• 25 days annual leave with the option to purchase 5 more
• Access to wellbeing and mental health benefits such as the Calm app, personal medical, critical illness cover and dental insurance
• Matched pension contribution up to 10%
• Access to our car benefit scheme
• Access to our online learning platform to continue to develop and grow your career with us
• The chance to join an innovative, fast-paced and hardworking team

Who we are:

We’re building Tomorrow’s Connections Today, bringing people together through the power of our technology.

Liberty Global is a world leader in converged broadband, video and mobile communications and an active investor in cutting-edge infrastructure, content and technology ventures.

With our investments in fibre-based and 5G networks we play a vital role in society, currently providing over 85 million fixed and mobile connections and rolling out the next generation of products and services, while readying our networks for 10 Gbps and beyond.

We’re creating national champions, combining the best broadband and mobile networks under brands such as Virgin Media-02 in the UK, VodafoneZiggo in The Netherlands, Telenet in Belgium, Sunrise in Switzerland, Virgin Media in Ireland and UPC in Slovakia.

Liberty Global Ventures, our global investment arm, has a portfolio of more than 75 companies and funds across content, technology and infrastructure, including strategic stakes in ITV, Univision, Plume, Lionsgate and the Formula E racing series.

Our scale enables us to transfer knowledge and expertise across our operations and investments, creating a dynamic family of brands united in the pursuit of innovation and excellence.

And we’re prioritizing diversity, equity and inclusion in our workplace and communities, while reducing our impact on the environment. We are using technology as a force for good; for our people, our partners and the planet.

Liberty Global is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for our people. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process. We’re 100% committed to having a workforce that represents every part of our society. So we’re keen to hear from candidates of all background and circumstances.