Here at Tribal Worldwide (part of Critical Mass) we're currently looking for an experienced VP, Client Partner. 

As a VP, Client Partner, you drive client success, and new business and organic growth for our Tribal office. You have the curiosity of a senior level strategist and know what it takes to manage and grow Tribal’s visibility and presence in client relationships. Seasoned leadership skills help you develop a strong team with high energy, morale, and dedication. And working with and managing multidisciplinary teams across offices doesn’t make you sweat. Most importantly, you are a polished professional with a structured approach to business and client services that reflects the culture and capabilities of the agency.

You Will: 

• Provide leadership and motivation to a multi-disciplinary team to ensure work is meeting/exceeding client expectations.
• Inspire, develop and grow the Client Services team, managing performance and upskilling the team.
• Forecast, plan and execute account plans to deliver on annual and quarterly targets and business objectives.  
• Set an overall vision for the account, work, and team and proactively keep the team connected to the vision.
• Add value to our agency’s evolution through knowledge sharing, best practices, and succession planning. 
• Balance client and agency needs. 
• Adhere to and act as an advocate for agency values and guidelines.
• Be accountable for 100% performance review completion. 
• Evaluate the quality of work of your team. 
• Encourage teamwork, initiative, work ethic, and values adherence. 
• Contribute to the professional development plans of your team. 
• Negotiate financial and operating metric targets with Executive Team. 
• Oversee management of the organization, including strategic and operational planning, fiscal oversight, and organizational policies and procedures.
• Maximize accounts’ financial growth by increasing client base, establishing short-term and long-range objectives, and representing the agency to potential clients. 

You Have: 

• 10+ years of Client Services experience in marketing, advertising, or consulting disciplines. Agency experience.
• Experience managing accounts in excess of £3M annual revenue.
• Fantastic emotional intelligence and can leverage that to build relationships quickly.
• A strong commercial acumen and proven track record of account growth.
• A diligent and disciplined approach to financial management and reporting.
• Strong oral and written communication and are a confident and engaging presenter.
• Demonstrated understanding of digital marketing, including but not limited to…. content marketing & management, analytics, eCommerce technology, Design System and DCO, Experience Design, front and back-end development projects….
• Proven ability to manage complex teams and client relations.
• Strong leadership skill to motivate your team.  
• Outstanding attention to detail. 
• Ability to react quickly, assess, and implement solutions. 
• Produced world class brand experiences/creative work.
• A future focused and curious mindset that enables you to be on the front foot with where our industry is going

What We Offer:

• Global maternity and parental leave
• Competitive benefits packages including private medical & dental 
• 25 days vacation, compassionate leave, wellness days, and flex days
• Access to online services for families and new parents
• Office closure at Christmas
• Early Dismissal Friday’s (off at 3:00 PM local time every Friday)
• Diversity and Inclusion Board with 12 affinity groups
• Internal learning and development programs
• Enterprise-wide employee discounts

  The Talent Team at Critical Mass & Tribal is focused on ensuring we provide the best training, onboarding, and employee experience possible!  Our new hires & employees are the future of our organization, and we want to set you up for long-term success.  In an effort to do so, we expect our team to work from an office 3-4 days a week.  The ask stems from our want to:

  Strengthen opportunity for continuous learning

  Improve collaboration and team relationships.

  Increase employee engagement

  This hybrid model balances the need for individual flexibility while maintaining the relentless customer focus we provide at CM.  We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly

Critical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to accommodations@criticalmass.com.

We are committed to fostering diversity, equity, and inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx