Selecta is the largest provider of unattended self-serve coffee and convenience food in Europe, leading the way in vending solutions and specialist coffee services. We are hiring an Supply Chain, Logistics & Installations Leader to join our team and develop the full lifecycle of product installation from receipt of equipment to providing a great start to our client experience on the day of installation, across both our internal PDI team and external suppliers.

The successful applicant will implement and maintain effective management systems and procedures and have extensive experience of managing service delivery through third party logistics providers, to produce moments of joy and to increase NPS promotors within our client base. 

About Selecta

Selecta operates across 16 countries within Europe, serving 12 million people every day. Within the UK we deliver a national service, relied on and trusted by circa 3,500 businesses to serve tasty beverages and snacks at a variety of locations from workplaces to schools, universities and hospitals and everywhere in-between.

Responsibilities

• Manage formal HR, development, coaching and disciplinary process for the Supply chain, Great start and Logistics teams. Administer Expenses function and HR portal for absences.
• Overall responsibility for management of all 3rd party suppliers, including but not limited to logistics partners (for product PDI, refurbishment and logistics services), ingredients suppliers, parts manufacturers/suppliers. Minimising costs and improving lead times with a focus to ensure our solutions are installed right first time.
• To review, manage and release (where necessary) merchandiser purchase orders to required weekly network collection schedules.
• To ensure that first line support is in place for merchandisers on ingredient issues relating to purchase orders
• Manage system settings (M3 master data) maintain correct stock levels across the network.
• Complete management information reports (Excel and PowerPoint) on inventory service levels
• Periodic data analysis of demand patterns to provide and improve demand forecast to key suppliers.
• Management of new product introductions into network
• Peak season planning for (summer/drinks, winter/hot drinks)
• Order placement and stock level management for wholesale coffee supply
• Designing and implementing an inventory tracking system to accurately monitor stock levels.
• Sourcing suppliers and fostering good relationships with them
• Preparing and documenting daily deliveries and shipments
• Maintaining an accurate inventory database that includes detailed information on available stock
• Maximising the visibility of Great start order status, including planned installation and uplift dates across the business including Sales and Operations, PDI & logistics partners and clients with a focus to improve days to delivery KPI.
• Investigate root cause of client dissatisfaction and NPS Detractors in relation to Installations, to identify gaps and improve operating procedures and policy across all disciplines within the technical team.
• Responsible for offsite machine park warehousing and reporting and maintaining buffer stock to fulfil CRM pipeline.
• Responsibility for weekly resourcing against demand with regards to holiday management. Works closely with operational leaders to resource for site survey and machine movements.

Requirements

• Strong ICT skills – Excel to VLOOKUP standard and confident with using online portals.
• The drive, determination and commitment to get things done. Confident, with a high level of self-motivation, possessing the ability to work to own initiative and to motivate teams to achieve objectives.
• Extensive logistics, warehousing, inventory and 3PL management experience. Broad understanding of relevant KPI's to drive performance improvement within these environments.
• Enthusiastic and able to hit the ground running.
• Preferably experience of using M3, particularly master data maintenance and purchase order release
• Ability to analyse machine stock, movement and cost data to identify the root cause of underperformance and to create and implement solutions and procedures to drive improvement.
• Possesses leadership and interpersonal skills with a proven ability to influence internal and external parties, including key clients and suppliers.
• Demonstrable ability to work well with others, network and build relationships with the Operational, Sales, and wider technical teams, build trust and have a strong impact on performance within the organization
• Full UK Driving Licence. Based in Hemel Hempstead with regular business travel to manage key suppliers.