InCharge Energy is seeking a highly organized Dispatcher to provide administrative and coordination support to the Service Department. The main role of this position is to schedule, coordinate, and dispatch service technicians. As a Dispatcher you will often be the initial contact, so having good people skills is a must. You must be able to work cross functionally across the organization and have exceptional interpersonal and communication skills.
What You’ll Do
Coordinate technician schedules and prioritize dispatches based off urgency, skill set, location, ext
Ensure that all maintenance, repair, commissioning, and other services are delivered on-time and within the scope
Organize work orders, customer requests, revenues and expenses for services performed
Verify technicians have required work scope, parts, tools, customer contact, ext. to guarantee efficiency on all dispatches
Oversee communications within company assigned regions
Be the main point of contact between our customer/technical support team, manufactures and the customer
Participate in troubleshooting system errors to dispatch appropriate personnel
Issue purchase orders to vendors and approve invoices for accounting
Maintain external ticketing systems when working with 3rd party vendors
Ensure each client is given the necessary services and follow up to fill ongoing service needs
Mentor and assist with onboarding new staff in the service team
Attend meetings and training as required to maintain proficiency
Answer telephones and respond to email inquiries in a timely manner
Perform other related duties as assigned
Your Experience and Capabilities
2+ years of dispatching experience
Solid organizational skills including attention to detail and multi-tasking skills
Strong customer service ethic
Experience with software solutions to manage service deployment and efficiency, such as Salesforce, Zendesk, and dispatching software(s)
Excellent written and verbal communication skills
Strong working knowledge of Microsoft, including outlook
Experience in the EV Charging industry is a plus
US Salary Range$23—$24 USD
What We Offer
Full-time employees enjoy competitive compensation, yearly bonuses, and benefits package including 401(k) matching contribution, health, dental, and vision, cell phone reimbursement, generous vacation, office meals and snacks, team building events and activities throughout the year.
Equal Opportunity Employer
Employment at InCharge Energy is based solely upon individual merit and qualifications directly related to professional competence. We strictly prohibit unlawful discrimination or harassment on the basis of race, color, religion, veteran status, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law. We also make reasonable accommodations to meet our obligations under laws protecting the rights of the disabled.