Front of House  - London Office 

JOB PURPOSE

As the Front of House for DEPT® London, you'll act as the central point of contact in our office, ensuring exceptional service for both clients and Depsters. 

Collaborating with our UK office team, you’ll cultivate an environment of warmth and inclusivity, fostering a sense of value for everyone. 

We're seeking a personable and approachable individual with strong stakeholder management skills, who understands the importance of every task, no matter its size. Alongside front of house duties, you’ll also manage the office operations. The office space will be yours to manage so it is important that you take pride in your work and want to make the office look and feel the best that it can be. 

KEY RESPONSIBILITIES

Front of House operations: 

• Maintain the smooth operation of the London office by managing client experience, hospitality orders and meeting room arrangements
• Oversee & arrange post and courier services
• Manage office supplies and procurement
• Maintain office cleanliness and the look and feel of the space (e.g. emptying bins, restacking the dishwasher)
• Work closely with the IT site support to report all issues with equipment 
• Share office information to all staff on a real-time basis 
• Be willing to train as a first aider and fire warden  
• Liaise and establish a good relationship with building reception and suppliers

Office Management tasks: 

• Support the People & Culture team with office-related onboarding & offboarding tasks
• Tracking office expenditure against budget
• Maintain inventory of office furniture
• Oversee and become the point of contact for our soft facility management providers such as plant maintenance, cleaners, etc 
• Work with the Office Experience Lead to maintain accurate records of contacts and certificates
• Adhere and support sustainable practices across the London office in alignment with DEPT® BCorp certification 

Office Culture tasks: 

• Help unify the UK and Toronto teams to provide greater alignment across our offices to ensure a similar experience for staff with support on larger local events and team wide activities 
• Provide support to the Office Experience Lead when planning social and cultural activities for employees
• Support with ad hoc projects and internal communication to the wider business
  
  

THE ROLE

• Full-time role in the office 5 days a week
• Mon-Thur: 8:30 - 17:30
• Fri: 8:30 - 15:00
• Flexibility on Friday appreciated (and offered) dependent on needs

WHAT WE ARE LOOKING FOR

• Previous experience within an agency environment is desirable
• Highly computer-literate with experience with G Suite
• Excellent verbal and written communication skills
• Superb organisational and multitasking skills
• Discretion in handling confidential information
• A service-oriented approach with excellent interpersonal skills
• Ability to handle multiple tasks effectively in a fast-paced environment
• Adaptability to shifting work priorities 
• Someone that is able to work flexibly
• A conscientious work ethic

WE OFFER

• Choice of medical healthcare providers (Bupa or Medicash) 
• 25 days holiday plus bank holidays and your birthday off each year
• Company pension scheme 
• Employee Assistance Programme 
• Ride to work scheme 
• Season Ticket Loan
• Enhanced family friendly policies
• Buddy Program: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.

WHO ARE WE?

We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating. 

Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. 

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.