Company Description

Zurich-based green-tech company Hitachi Zosen Inova (HZI) is a global leader in solutions for energy transition and circular economy including Energy from Waste (EfW) and Renewable Gas (RG), operating as part of the Hitachi Zosen Corporation Group. HZI acts as a project developer, technology supplier and engineering, procurement and construction (EPC) contractor delivering complete turnkey plants and system solutions for thermal and biological waste recovery. Its solutions are based on efficient and environmentally sound technologies, are thoroughly tested, and can be flexibly adapted to customer requirements. HZI’s Service Solutions Group combines its own research and development with comprehensive manufacturing and erection capabilities to provide support throughout a plant’s entire plant cycle. HZI works for customers ranging from established waste management companies to up-and-coming partners in new markets. Its innovative and reliable solutions have been part of more than 1,600 reference projects worldwide.

Find out more about HZI at www.hz-inova.com.

Job Description

• Reports to IT Service Delivery Manager
• Install and maintain workstation systems, peripherals, mobile devices, servers, network components, and communications equipment, as well as their software and interfaces based on defined IT standards
• Implement installation and configuration specifications such as directory structure, menu system, or user interface
• Receive and process hardware, software, and network and communication problems
• Prepare package of hardware (laptops, monitors, etc) for new employees at their first day in office
  Test hardware before handing over to new employees
• IT introduction for new employees
• Locate, isolate, and troubleshoot problems
• Initiate escalation procedures
• Coordinate the activities of vendors, consultants, and support partners
• Ensure hardware, software and network component inventory is tracked
• Ensure that operations manuals, instructions, and checklists are tracked
• Advise and assist users with procurement projects and with the design and implementation of solutions on workstation systems
• Develop simple scripts and applications for use by individual users on workstation systems and mobile devices
• Solving interface and conversion problems for standard and general-purpose application software
• Coordinate tasks between users and IT department

Qualifications

• Higher vocational training in technology/ computer science.
• Fluent English written and spoken.
• At least 3 years of experience in IT Support role.
• Profound IT skills – computer hardware, operating systems, TCP/IP networking, security.
• Experience in computer, laptop, printer, mobile device configuration and support.
• Knowledge of network service management and support (e.g. Active Directory, DNS, VPN solutions, WiFi etc.)
• Good communication and presentation skills.
• Ability to create structured documentation.
• Knowledge of IT management frameworks (eg. ITIL) preferred.
• Enterprise employment experience preferred.
• Ability to work outside normal business hours and travel as required
• Related team management experience preferred.

Additional Information

For HR agencies: Please note that we do not accept applications coming from agencies. Thank you.