Job Title:              Onsite IT Support Engineer

Salary:                  Up to £40k

Location:              London / Hybrid (3 days on-site 2 days home/remote)

Established in 2003, we’re proud to be one of the UK’s leading independent providers of essential business technology.

We are looking for an experienced IT Support Engineer to work exclusively with one of our London clients.

Ideally you will have 2nd line IT support experience and have technical knowledge of AVD, M365, InTune, Autopilot, Sage200, and Windows Server.

Responsibilities

You will be responsible for the delivery of the following requirements:

• The primary point of contact for BAU support cases for all customer sites, providing 1st and 2nd line support. 
• Responsible for BAU support cases relating to starters & leavers, which may extend to the provision of new laptops.  
• The engineer will be responsible for the general upkeep of documentation for customer. 

• The engineer will be responsible for the general upkeep of the IT estate (backups, windows updates etc) through scheduled cases or alerts.  
• The engineer will provide these services between 0900 and 1730, Mon to Friday. Outside of these times, the service will be provided by our IT Service Desk.  
• The engineer will be the first point of contact for inbound telephony calls, overflowing to our IT Service Desk if away from your desk.  
• All new cases will be triaged, as normal, to the IT Service Desk and then assigned to the onsite engineer where appropriate by the Service Desk allocator, or self-assigned by the onsite engineer.  
• The engineer will hand over cases to out of hours, where required.  

Benefits

At Focus Group you can be proud of what you do, how you do it and feel a true part of the team. We work hard to create an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference to the future of our business.

We’re proud to have built an outstanding place to work where people thrive and are recognised for their achievements. We’re delighted to have been named one of the UK’s best 100 Companies to Work for 2021 and a British Private Equity & Venture Capital Association (BVCA) 2023 Vision Award Winner for London & South East for our commitment to culture and ESG.

We welcome all applications and if you struggle to apply online, please contact us for a chat, or email us directly. We can make any reasonable adjustments to the working environment to ensure all employees are included and can work safely in our offices.