We’re JTI, Japan Tobacco International and we believe in freedom. We think that the possibilities are limitless when you’re free to choose. In fact, we’ve spent the last 20 years innovating, creating new and better products for our consumers to choose from. It’s how we’ve grown to be present in 130 countries.

But our business isn’t just business. Our business is our people. Their talent. Their potential. We believe when they’re free to be themselves, grow, travel and develop, amazing things can happen for our business. 

That’s why our employees, from around the world, choose to be a part of JTI. It is why 80% of employees feel happy working at JTI. And why we’ve been awarded Global Top Employer status, ten years running. 

So when you’re ready to choose a career you’ll love, in a company you’ll love, feel free to #JoinTheIdea. 

Learn more: jti.com

Join us in CREWE as a CUSTOMER SERVICE ASSOCIATE
 

What you'll do

You will provide a co-ordinated first class level of customer service to all our internal and external customers, through building a good rapport and seeking to find effective solutions. You will be working in a fast-paced environment with multiple deadline requirements and regulatory restrictions, where you will be responsible for order capture, monitoring, and billing; enquiries and complaints resolution, and escalation management.  

The skills you'll need

• Good level of education including GCSE passes in Mathematics and English
• At least 1-year experience of working in a customer service environment and resolving customer queries and complaints
• Ability to analyse complex complaints and customer feedback issues/evidence findings, with a good working knowledge of Microsoft Office (Outlook, Word, Excel)
• Ability to work under pressure
• Good communication skills
• Experience of SAP and OMS are desirable, but not essential as training will be given
• Good spoken and written English language skills are essential

How we'll reward you

In return, we offer a competitive salary of £34,501 max per annum dependent on experience. We’ll also provide you with a comprehensive benefits package that’s flexible to suit you and your lifestyle including a discretionary 10% bonus scheme and money to spend on a range of flexible benefits from share schemes to discounted gym memberships.
It is important to us that you have a good work-life balance so to encourage this we offer flexible hybrid working and 26 days holiday per annum. We know how important the future is, so we offer a very competitive non-contributory pension. For peace of mind, we also provide fully funded private medical insurance, life assurance, income protection, and health screening. 

Inclusion

At JTI, we want everyone to feel welcome, regardless of your background or needs. If you need adjustments made to your working environment, we’ll do everything we can to support you. As an employer, we are committed to promoting & protecting the physical and mental health of our employees.   

More Information

If you would like further information about what it is like to work for JTI click here.   

Next Steps

Are you interested in applying? If so, please apply with your CV and a cover letter highlighting your suitability for the role.