Part Time CS Associate
(12-month FTC)
HOW WILL YOU MAKE AN IMPACT?
The Client Service Associate is an Ambassador of the Maison and a member of the boutique team. You will advise and respond to clients requests while continuously ensuring their satisfaction and loyalty and achieving service excellence. You will abide by the rules, policies and procedures of the Cartier after sales service.
Key responsibilities:
- Embodies exceptional service. Responsible for welcoming each client, offering a personalized interaction as per client preference.
- Participates in boutique life and team meetings as required to support boutique strategies and to foster continuous improvement.
- Implements Client Service action plan provided by Boutique Management.
- Understands the client request and identifies appropriate solutions to satisfy their needs.
- Explains, in client-friendly language, technical explanations of services. Comfortable working through client objections and escalations as necessary to determine client centric solutions.
- Communicates regularly with boutique and wider market stakeholders to enables a seamless process.
- Develops a strong knowledge of Cartier creations, Care Service processes and service policies.
- Clearly understands the daily reporting and importance of respecting timeframes to contact clients.
- Knows and respects the repair flow: clients and creation data registration, estimates communication and approval, follow up, billing, stock process, payment collection.
- Ensures thorough client data capturing. Enhances customer satisfaction by informing the clients, minimizing delay, and reducing complaints.
- Contributes to after sales turnover in reducing return-unrepaired rate, discounts and gratuities.
- Monitor client Barometer feedback to continuously improve performance and feedback across team for suggested improvements/refinements.
- Engage with boutique improvement projects to benefit wider boutique communities.
- Applies client experience guidelines and technical expertise to advise clients on suggested service and product sales.
- Recognise potential conversion opportunities to through Care Service client interaction.
- Stock follow-up & inventories (service order, spare parts, leather straps, etc)
- Assists with maintenance of vault, filing, inventory, and general organization of supplies.
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
- Experience and interest in watchmaking and jewellery
- Client-focused, business acumen, strong solution driver
- Knowledge of Microsoft Office, Outlook and SAP
- Ability to handle multiple task simultaneously
HOW DO WE KEEP YOU SMILING?
As a significant member of the Cartier community, you are also part of a much bigger family at Richemont.
We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.
YOUR JOURNEY WITH US:
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:
1st Stage – After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call
2nd Stage – Interview with the Hiring Manager
3rd Stage – Interview with the Human Resources Manager
LEARN MORE ABOUT LIFE AT RICHEMONT BELOW:
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