Boutique Manager –  New Bond Street

Are you a good match?

You have a significant experience in managing retail activities and projects as well as a deep understanding of client experience…

Do you have a rich experience in the luxury retail market, with a passion for High Jewelry, Arts & Culture?

Do you demonstrate exceptional people management skills, able to inspire and develop your team?

Are you able to build and implement local strategies to drive boutique performance?

What are we expecting from you?

Reporting to the Retail Manager, in this role you will:  

• Drive boutique objectives achievement (turnover, clients portfolio development…)
• Lead clients & develop boutique’s portfolio
• Set individual sales target
• Provide intel on the market & business trends
• Develop partnerships with commercial third-parties (guides, personal shoppers, department store managers…)
• Monitor boutique expenses (gifting budget, travel expenses, boutique incentives…)
• Be an ambassador of the Maison in the local community (charity, events…)
• Develop local PR activities, events, and partnerships
• Be a referent for High Jewellery, Jewellery, and Watchmaking
• Guarantee consistency across the different channels (online, boutiques network) to maintain seamless client journey
• Make sure the boutique is correctly set-up to welcome the clients (workplace prepared, cleaned windows, booklets & e-catalogues available…)
• Implement strategies to tackle client waiting (adapt shifts, raise awareness among the team…)
• Foster business opportunities through Customer Service
• Ensure & develop customer service excellence
• Handle & solve issues related to clients
• Manage & care for good atmosphere within the team
• Handle HR different topics & issues
• Clarify sharing of roles & responsibilities between Deputy Boutique Managers
• Build awareness on local competitors’ teams (top performers, associates looking for new job opportunities…)
• Animate the team (prepare brief & share info)
• Ensure compliance with Group’s policies & enforce Maison’s commercial rules
• Overview safety & security of the team, stock & premises
• Be the main boutique point of contact for HQ local teams
• Guarantee that retail procedures are respected Manage boutique’s expenses
• Responsible for preserving the Quality of the creations (in the safe, in the windows, during presentation

More than a role…. We recruit for a career!

By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.

Upon your arrival, you will be immersed into our enchanting world with trainings on our history, our know-how and our creations.

The recruitment process

Send your application online.

If your profile matches our search, you will be contacted by our HR team for an interview.

Along the recruitment process you will meet the HR Business Partner and the UK Managing Director

Otherwise, you will receive an email to inform you that your application has not been successful.