dunhill – Retail Training Manager

(permanent, full-time)

HOW WILL YOU MAKE AN IMPACT?

As a Retail Training Manager you will working closely with the Head of Commercial Training to manage the timely creation, distribution and delivery of retail training materials across a variety of formats globally, You will be planning the retail training calendar for the Western Region and delivering training directly to retail teams and wholesale partners in these markets. 

Key responsibilities:

Creation of seasonal product training documents

• Producing engaging, informative and brand aligned training documents in PPT/PDF format on a seasonal basis
• Working closely with Merchandising, Marketing, Product Development and Design teams to gather the information needed for the training documents
• Working with our internal customers – the Markets, to ensure the documents meet their needs
• Creating and sharing a delivery schedule to ensure the materials are distributed on a timely basis
• Working with Head of Commercial Training to deliver TTT sessions with the markets ahead of each season (remotely via Teams or in the markets)
• Maintaining and updating the Product Essentials documents that support the Seasonal training
• Ensuring all materials are uploaded to the online Retail Training SharePoint resource library

Filming and producing training videos

• Working closely with the Brand Image team to utilise any Brand assets
• Working with the Head of Commercial Training on filming and producing short, engaging and informative videos
• Working with the Merchandising teams on content (mix & match, product highlights, capsule launches etc)
• Distribution via SharePoint and LMS

Authoring mobile e-learning courses for the retail micro learning app

• Creation of short and engaging mobile e-learning courses / quizzes using the Ed App quick authoring tool
• Courses developed to support the seasonal training as well as brand stories and selling ceremonies
• Supporting the gamification elements across the Markets
• Driving engagement with the mobile learning app globally

Authoring e-learning courses for the LMS (learning management system)

• Using the Articulate e-learning quick authoring tool to update current e-learning modules and create new content – in particular our Product Essentials and Client Experience modules.

Designing and delivering a training plan for the Western Region

• Working closely with the Western Region team to plan and deliver training sessions in stores across product knowledge, client experience and selling skills
• Work closely with L&D specialist to share, track and report all the retail training initiatives on LMS
• Supporting the Wholesale team to deliver training to partners

Client Experience

• Supporting the successful implementation and future coordination of the ‘dunhill service signature’
• In partnership with the Head of Commercial Training, delivering client experience and selling skills training in the UK and potentially other markets

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• You will ideally have a background in retail and an understanding of delivering a great client experience and selling products within a premium or luxury environment
• Proficiency in PowerPoint, Photoshop and Acrobat are essential
• Proficiency in InDesign and video editing applications are desirable
• Ability to create engaging e-learning content and to create quick video content in terms of filming and production using basic equipment such as iPhone and gimbal
• Ability to assess information, understand important points, and be able to write in a clear, succinct, descriptive, and engaging way.
• Ability to plan content, liaise with stakeholders, create content and deliver according to a set calendar
• Proven project management and time management skills, time management

HOW DO WE KEEP YOU SMILING?

As a significant member of the dunhill community, you are also part of a much bigger family at Richemont.

We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

1st Stage – After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call

2nd Stage – Interview with the Head of Commercial Training

3rd Stage – Interview with the Senior Human Resources Manager

LEARN MORE ABOUT LIFE AT RICHEMONT BELOW:

https://www.linkedin.com/company/richemont/

https://www.youtube.com/channel/UCtcz344eqsWvggwOnq-yljg