MAIN PURPOSE

Within the High end department, the High-end Executive (HEE) is responsible of all the High-End/Prestige partners boutique (PB) requests and local logistic flows, from optimizing processes & delivery times to implementing new merchandising strategy and coordinating local High-End events flows and stock.  Her/his responsibility is to optimize stock availability and visibility within the region and maximizes its potential.

KEY RESPONSIBILITIES

Operations: Drive the merchandising strategy & coordinate the stock allocations

• Main contact of the Operation team in charge of the stock movements in the system
• Support all HE requests received from boutiques
• In charge of organizing buy backs if required from PB and/or HQ and liaise with HQ/PB Teams
• Create reports and monitor stock levels
• Responsible of the local price list (different currencies & invoicing price to partners)
• Optimize logistic flows with local logistic platform, central teams and CJB platform
• Implement and follow-up launches of HE/Prestige noveltie

Commercial follow-up: Manage product requests to optimize private viewings & sales

• Answer, challenge and follow-up on all products requests with sales teams and central teams
• Ensure availability of products for private viewings, support the sales team with information needed (product information, delivery time & price) and ensure the delivery of certificates and products boxes together with the pieces
• Follow-up on product wishlist and delivery leadtime communication to boutiques
• Follow-up on product refurbishments with the central teams
• Build up the use and follow-up on the internal HE tool: giving access to WW HE stock to all PB
• Ensure a close collaboration with the High End Managers with stock analysis reports to allow for better business decisions

Events: Logistics monitoring during HE local events

• Coordinate the stock movements (hand carries, shipment, local transfers, etc.)
• Ensure the timely arrival and safe departure of the event stock, create and ensure respect of logistics retro planning
• Operational support during international events (invoicing follow-up, deliveries)
• Operational support during local events:  
  • In charge of sharing logistics documents to partners
  • Coordinate with HQ for pieces delivery

DIMENSION

Geographical area: Middle East Partners Boutiques & PoS (Kuwait - Qatar – Morocco - Lebanon – Oman – Jordan – Bahrain) and all Africa network (including Johannesburg Boutique)

Number of boutiques: 8 Partners boutiques + 1 internal boutique + 10 Watch Specialists

YOUR PROFILE:

Education

Bachelor’s degree or equivalent from a reputed Business school

Required experience

Minimum 3 years relevant experience

Technical skills / abilities

• Fluent in English. Arabic & French are a ‘plus’.
• Advanced excel skills
• SAP or any logistic software is a plus

Personal and behavior skills

The successful candidate will have the following personal qualities:

• Previous experience in Merchandising / Operations, acquired within Local or Central teams
• Team player
• Demonstrates attention to details
• Self-starter with excellent communication skills
• Serious, proactive, mature and has the ability to handle and deal comfortably in a multinational environment
• Ability to effectively present information and respond to questions from groups of managers

• Adapts to changes in the work environment
• Generates suggestions for improving work and develops innovative approaches and ideas
• Provides regular performance feedback
• First experience in High Jewellery appreciated