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Team Leader - Operations at Richemont
Dubai, United Arab Emirates


Job Descrption

MAIN PURPOSE

The Operations Team Leader contributes to the overall commercial success of the boutique by upholding Maison compliance and achieving operational excellence. In a highly dynamic and collaborative environment, the Operations Team Leader is responsible for overseeing and elevating the back-of-house operations of the boutique, ensuring a blend of efficiency, compliance, and excellence in line with Cartier’s global standards. He is directly in charge of managing and developing the back-of-house team.

 

KEY RESPONSIBILITIES

 

Operations management and compliance

  • Supervise workflows encompassing stock management, inventory control, and shipping/receiving
  • Oversee proper movement of products in/out of the boutique including, but not limited to shipments, transfers, consignments, and movement throughout the boutique while maintaining quality control and preventing stock losses
  • Consistently demonstrate and enforce excellent care and proper product handling; ensure appropriate packing, shipping, and receiving procedures are maintained particularly for high-end creations
  • Ensure proper understanding and execution of all Maison policies and procedures within the boutique, lead, and foster compliance among the broader team through influence and training
  • Lead overall success of boutique audits; implement and execute action plans

 

Process optimization

  • Evaluate and refine operational processes for continuous improvement
  • Proactively introducing innovative tools and methodologies to enhance efficiencies
  • Implement feedback from stakeholders to enhance processes (Cartier Retail Management, Richemont’s teams, Auditors)

 

Team management and development

  • Manage BOH team and ensure daily feedback and coaching on the spot
  • Monitor team performance, aligning with the individuals KPI’s, the boutique goals and strategy
  • Identify and address training needs, facilitating learning opportunities and focusing on the team’s development
  • Resolve interpersonal conflicts ensuring team harmony

 

Collaboration & Alert

  • Responsible to raise/highlight suspicious behaviour and/or fraudulent activity
  • Foster collaboration between back-of-house teams and the broader team
  • Update management on operational topics and initiatives
  • Key user of new operational tools and rollouts as needed: collaborate with Office Operations Teams and/or corporate teams on testing, sharing feedback, in-boutique training, and driving adoption

 

Reporting & Documentation

  • Maintain records and reporting on relevant operational metrics
  • Analyse data for operational insights and improvement opportunities
  • Update and manage operational documentation for the boutique
  • Responsible to provide monthly, quarterly & yearly report to the Boutique Management

JOB PROFILE:

Required experience:

  • Bachelor’s degree in Business Administration, Management, Operations, or related fields
  • Minimum experience in a supervisory role, preferably in luxury retail
  • Proven expertise in process optimization and operational excellence
  • Familiarity with compliance standards and audit

 

Skills / abilities:

  • Leadership and team management prowess
  • Organizational and multitasking capabilities
  • Analytical and problem-solving mindset
  • Strong grasp of Luxury Retail operations
  • Emphasis on detail and compliance
  • Excellent written/verbal English language skills along with strong interpersonal and communications skills.
  • Expert Microsoft Office Suite proficiency (Excel, PowerPoint, Outlook), and Power BI familiarity
  • Ability to work in a fast-paced, high-energy, and high-volume workspace.

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