Who we are 

Euromonitor International is the leading independent market research company; investigating and understanding what consumers want and need, helping businesses create products and services that cater to their preferences and trends. We are an organisation that champions flexibility, with opportunity to grow and be supported with continuous learning and development. 

What you will be doing 

The Client Engagement Executive (CEE) is responsible for securing first-year and second-year renewals for approximately 20 newly won accounts and for providing day-to-day account management, timely query support, as well as support in the implementation of strategic client objectives for a territory of selected regional and global client accounts within the apparel / luxury and beauty sectors.  The CEE will need to balance proactive revenue-generating activities with client support, in part by leveraging technical support and industry research teams. Our CEEs should always be looking for revenue opportunities hidden behind client queries. This is a proactive, commercially driven role where success is ultimately measured in renewal retention rate, additional revenue growth, and client support.     

How will you be doing it 

• Securing contract renewal and growing revenues for each assigned client 
• Understanding and contributing to the account development strategy; supporting the growth objectives in every interaction with clients 
• Generating commercial leads by expanding the user base, identifying new growth areas within the assigned accounts, and proactively communicating with our customer base through calls and emails 
• Providing client support for day-to-day inbound queries 
• Resolving research queries and coordinating with research via the support system platform 
• Identifying new users and supporting them with trainings and onboarding  
• Setting up an annual engagement plan and regularly scheduled training sessions for each client account 

What you’ll need 

• You should be an excellent relationship builder with fantastic questioning and listening skills, and who is not afraid to challenge your clients 
• Goal-oriented and consistently meeting KPIs and achieving target 
• Comfortable interacting with executives within various levels and functions 
• Highly organized with excellent time management, managing numerous contacts 
• Ideally, experience in research, and/or consumer-related and/or financial services sales 
• Strong communication, negotiation, numeracy, and diplomacy skills 
• Ability to use CRM tools effectively 
• Ability to effectively collaborate with internal colleagues 
• Ideally knowledge of additional European languages 

What you’ll get 

Professional Development: Grow your career with opportunities within a consultative and professional environment 

Flexible Work Schedule: Achieve a healthy work-life balance with our flexible work schedule options, including remote work opportunities and flexible hours 

Positive Work Environment: Join a collaborative and inclusive workplace culture where your ideas are valued, diversity is celebrated, and teamwork is encouraged 

Community Involvement: Make a positive impact in the community through our volunteer programs, charitable initiatives, and corporate social responsibility efforts 

(and more….!) 

The interview process  

Initial Video Call; with a member of our Talent Acquisition team (chat through your CV and learn more about us as a company and the role)  

Video Call Interview; with the Hiring Manager and potentially another team member (explore your experience and see if there is a fit for the team and role)  

Face2Face Interview; visit our London office and meet the team.  (a scenario based task will be involved here and will be sent to you in plenty of time to prep)  

The TA team will be on hand throughout the entire process to provide support and champion you!   

Please advise us of any reasonable adjustments needed.  

Our Values 

We act with integrity 

We are curious about the world 

We are stronger together 

We seek to empower 

We find strength in diversity 

#LI-HYBRID   #LI-RM1