We have an exciting opportunity to join our Credit Services Department on a fixed term basis (parental leave cover) as a Credit Services Team Leader.

The key part of this role will be to work with the Credit Manager in the day to day running of the Credit Risk and Held orders team.

As a Credit Services Team Leader you will support the Credit Manager with credit risk assessments on new and existing customers, ensuring a balanced view between commerciality, and the need to mitigate risk of loss to the company. You will be responsible for the Trade Credit Insurance which involves building relationships with external insurance providers and data providers.

Key Responsibilities:

• Support, lead and develop team of 5
• Hold weekly 1-2-1 meetings with direct reports
• Produce monthly risk reporting for Credit Manager to review
• Support the new account opening process
• Ensure credit limits are accurately maintained within systems
• Support the delivery of process documentation for key processes
• Support the Credit Manager in developing and evolving the credit policy
• Process bad debt journals for legal ledger
• Evolve decisioning processes to be inline with latest trends
• Produce monthly reporting to credit insurance partners in line with reporting timetable
• Build relationships with key stakeholders in Sales, Customer Service, Accounting Services teams
• You will deputise for the Credit Manager as required.

What you’ll bring to the role:

• People management experience
• Proficient in credit assessment techniques
• Ability to analyse data and produce meaningful insight from data
• Intermediate/Advanced Excel Skills
• Understanding of trade credit insurance policies
• Methodical approach to work, as well being a self-starter
• Attention to detail skills and the ability to prioritise workload
• Strong communication skills
• Change management experience is desirable but not required

About Penguin:

We’re the UK’s largest publisher; made up of some 2,000 people and publishing over 1,500 books each year. Our doors are open to all kinds of talent. In a constantly evolving industry, we work hard to stretch the definition of the word publisher. Here, you’ll work with a breadth of talent who all play their part to make each of our books a success. Together, we make books for everyone because a book can change anyone.

How to apply: Please apply with your CV & Cover Letter by 23:59 on Monday 18th March.

Salary: £22,829 - £32,500 depending on how your skills and experience align to the role

Competitive benefits package: Our people are the heart of our business, and we work hard to support a culture of responsibility and recognition.

Our benefits include:

• Financial – income protection, life assurance, childcare allowance
• Wellbeing - healthcare cash plan, critical illness cover, health checks
• Lifestyle – enhanced parental leave, tech scheme

For our full benefits list please visit: https://www.penguinrandomhousecareers.co.uk/what-we-offer/

Hybrid working:  While our offices across the UK are places to connect, collaborate and celebrate with colleagues, we recognise that flexibility around where you work is just as important. For this role we expect that you will work from the office, based in Colchester, twice a week and work the remaining days remotely.

The recruitment process: You can read about our recruitment process at https://www.penguinrandomhousecareers.co.uk/how-we-hire/

As a Disability Confident Committed organisation, we're part of the offer an interview scheme. This is where disabled applicants who meet the essential criteria for the role can opt in to get to the next recruitment stage. There may be some situations where volume of applicants means we can't take all eligible candidates to interview.

We encourage you to tell us about any reasonable adjustments you may need by emailing PRHCareersUK@penguinrandomhouse.co.uk. Remember, you only need to share what you are comfortable to for us to support your request.

Please note, we are not able to accept agency CVs for this role. Any CVs sent speculatively will not be eligible for a fee.

Country: United Kingdom 

State/Region: Essex 

City: Colchester 

Postal Code: CO7 7DW 

Job ID: 268881