Location: UK - Nottingham, UK - Hatfield, UK - London, UK - Manchester, UK - Milton Keynes, UK - Reading | Job-ID: 208159 | Contract type: Standard | Business Unit: Others

Life on the team

The successful Head of Pre-Sales and International Projects will be responsible for all new and renewed Experience Center deals and Improving collaboration and effectives of designing tools and principles.   

What you'll do

Pre Sales – 10%

• Support Sales teams in qualification of new opportunities. 
• Support sales teams in presenting Computacenter’s capabilities to new and existing customers. 
• Provide subject matter expertise and guidance to new customers to assist in pipeline growth where required. 
• Actively look for Experience Center opportunity using network across sales and account teams. 

Design – 50%

• Review all Experience Center designs. 
• Point of contact for all queries relating to new and existing deals across group. 
• Ensure all designs assumptions are properly assessed, quantified, and tracked.
• Identify potential risk and quantify, agreeing owner of cost.  
• Work with product owners to improve current costing tools.
• Contribute to design principles and strategies ensuring best use of Computacenter’s go to market offering.  
• Responsible for ensuring Experience Center leads are aligned with current design principles. 
• Mediate between design and operational teams where required. 
• Ensure collaboration between centres on designs involving multiple locations. 
• Maintain all Experience Center artifacts containing operational capability such as languages, skills, and scale. 

Governance & sign off – 5%

• Signatory for all Experience Centre deals. 
• Responsible for documenting all risks during governance & sign off, ensuring artifacts are updated. 
• Responsible for tracking all in-life benefit realisation and resulting commercial impact/deal risk.  

Reporting – 5%

• Develop and maintain reporting on new deal pipeline.
• Establish reporting and communication structure ensuring RAG status, risks, issues and opportunities are understood by key stakeholders.    

Pre & post Go-live – 10% 

• Liaise with transition teams ensuring sufficient planning and funding are in place. 
• Responsible for ensuring key stakeholder communication.
• Evaluate all designs post go-live, tracking opportunity for improvement and lessons learned. 
• Postmortem of designs where required, including deconstruction of cost modes. 
• Ensure in-life commitments are met, tracked, and analysed where required in collaboration with wider. Experience Center teams.

In Life development – 30%

• Actively seek development opportunities for existing customers using Experience Center technology
• Track and prepare for Experience Centre contract renewals.  
• Maintain key stakeholder relationship across GMS and group.  
   

What you'll need

• Detailed understanding of Computacenter Experience Center cost model.
• Detailed understanding of Computacenter’s go to market offering. 
• Demonstrate understanding of outsourced managed service, Experience Centres, operating on supplier tools. 
• Experience in design. 
• Advanced level of Excel skills 
• Excellent people management skills and emotional intelligence.
• Excellent communication skills at all levels.
• Building and maintaining relationships at all levels.
• Demonstrable knowledge/qualification of ITIL.
• Ability to work under pressure.
• Strong planning and organisation skills.
• Ability to implement and manage change.
• Project Management Qualification (desirable)
• Multilingual, English, and French or German language (desirable)

Current information for our applicants

We have made our application and recruitment process virtual, we are excited to bring talent like you on board to join our growing teams within Computacenter. Our recruiters remain available to you should you have any questions. We are looking forward to getting to know you!

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 20,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter