Responsibilities

Hidden Hearing are looking to recruit a Hearing Aid Dispenser / Audiologist (HCPC Qualified) for the Norwich area.

This role will be based in the heart of the community covering the Norwich area and visiting patients in their own homes, and also in our visiting clinics, to conduct hearing tests in accordance with HCPC standards and selling hearing solutions.

Basic salary - £37,061 with OTE £55,000 plus benefits, company car or car allowance, commission, quarterly and annual bonuses

Hidden Hearing is one of the UK’s leading expert providers of private hearing healthcare, providing life changing hearing healthcare.

You will need to be a HCPC qualified hearing aid dispenser with the desire and ability to provide premium customer care and have an aptitude for sales. You will need a full UK driving licence.

This post requires all applicants to be eligible to work within the UK/ EU without restrictions. Unfortunately, we are not able to provide Visa sponsorship at this time.

RESPONSIBILITIES

In this role you will be:

• Conducting hearing tests for potential customers in accordance with the HCPC standards of proficiency and HCPC standards of performance, conduct and ethics, and BSHAA code of practice and BSHAA guidelines
• Advising on and selling suitable remedial hearing solutions as a result of testing in accordance with the HCPC standards, care of practice and guidelines
• Processing orders and carrying out other administrative tasks in accordance with Company requirements
• Delivering excellent aftersales service, responding to service calls and resolving issues and queries in a timely and professional manner

You will be employed on a permanent contract, working 37.5 hours per week, Monday to Friday 9.00am to 5.00pm, although some flexibility with working hours in accordance with business needs will be required.

Back-up

Authorities

The Company

We make a life-changing difference to people living with hearing loss and we do so through our exceptional colleagues.

Established in 1968, Hidden Hearing is dedicated to providing the highest standard of care possible, with more than 100,000 people trusting us to test and care for their hearing every year. We employ over 600 people, including almost 200 fully qualified Hearing Aid Dispensers, and we operate from hearing centres nationwide. We are continuing to grow.  We are owned by Demant, a global, world-leading hearing healthcare and technology group and together we embrace 4 core values; we are team players, we create trust, we apply a can-do attitude and we create innovative solutions.

It is often said that being part of the Hidden Hearing team feels like working with family and friends, as we pride ourselves on our down to earth, supportive culture. We truly care about each and every member of our team. In fact, we became the first dedicated hearing retailer to be recognised as a member of Investors in People over 15 years ago and in 2023 we were awarded Gold standard.

We encourage colleagues to be actively engaged our organisation. In return we will reward you with a high basic salary and a competitive commission and bonus scheme designed to reward excellent patient care. There is ongoing training and development and opportunities to grow and progress with us so that you become the very best you can be.  Other benefits include Private Health Insurance (after qualifying period), 25 days annual leave plus bank holidays and access to LifeWorks Employee Assistance Programme for you and your family.

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Competencies

Qualifications