At Qualtrics, we create software that the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform. We are the creators and stewards of the Experience Management category serving over 18,000 clients globally. Building a category takes grit, determination, and an appreciation for the unconventional—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. 

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set ambitious goals and move fast to achieve them. Strategic risks are encouraged, and complex problems are solved by collaborating and iterating until the best solution comes to light. You won’t have to look to find growth opportunities— they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.

Project Manager

Why We Have This Role

Our Strategy and Research (STaR) Software Services team is a newly established division dedicated to assisting our clients in setting up and utilizing a wide array of Qualtrics software products to tackle complex business challenges. A crucial part of our function lies in empowering customers to be proficient using the Qualtrics platform across a diverse range of research products (DesignXM, BX, UX). Our work is fundamental to the purchase and renewal of software, and seeing our customers become advocates of the software is a measure of our success

At Qualtrics, building and leading best-in-class Brand (BX) research studies is the core duty of the Project Managers in the STaR team. Our Project Managers ensure the success of research projects by managing project timelines and ensuring everyone is clear on their roles and responsibilities to deliver against client expectations. They play a pivotal client lead role during the lifecycle of the program from setup to key deliverables, with an extra focus on managing data collection.

How you’ll find success

As a senior member of the team, you will know you are doing a great job when you:

• Support the Strategy and Research (STaR) process from project implementation through final deliverables
• Coordinate timelines, communications, and manage expectations of clients and vendors, and internal teams
• Work on multiple projects concurrently, at various stages of development, with a natural aptitude for organization, and creating deadline-driven deliverables 
• Lead the data collection efforts on projects and support other deliverables, as needed
• Ensure that projects are set up for long term success with strong sampling plans that maintain respondent quality and feasibility throughout the life cycle of a project
• Perform advanced technical setup on client surveys, including setting up survey logic, creating quotas, testing the survey with vendor partners, and more
• Become proficient in use of the Qualtrics software
• Build and maintain client relationships as the frontline point of contact with our customers
• Work across a broad team of experts to create best in class Strategy and Research platforms for some of the most recognized brands in the world
• Exhibit a track record of delivering exceptional client experiences
• Maintain continuous improvement and growth mindset

How you’ll grow

You will be joining a fast-growing, highly-motivated team that has a considerable impact on the business and many opportunities to evolve, such as the following:

• Hands-on experience with emerging technologies
• Exposure to the latest thought leadership in the XM industry
• Opportunities to own and drive initiatives and strategic projects, such as the adoption of new product features 
• Opportunities to demonstrate leadership, mentoring, and knowledge sharing across the organization
• Avenues to pursue continuous learning and acquisition of new skills in technology, project management, and personal growth

Things you’ll do

As a senior team member, you will work with clients and the internal team in Sydney and broader APJ region to execute projects successfully by; helping guide the client, team-members and any external partners through all critical project phases including;

• Scoping of new projects
• Survey program testing
• Fieldwork launch and data checks
• Fieldwork monitoring
• Fieldwork close
• Data processing delivery (ensuring accuracy)
• Invoicing and manage project level budgets, to deliver margin
• Lead project debriefs and reviews
• Review and advise on data collection plans
• Send the survey to potential participants
• Manage vendors who aid in the collection of responses
• Self-serve sample needs in Qualtrics’ private marketplace
• Monitor the collection of responses
• Support clients on multi country programs, maintaining comprehensive notes and ensuring relevant actions are addressed in a timely manner
• Analyze data stability for longitudinal health of the program
• Ensure data quality using our proprietary methodology

What We’re Looking For On Your Resume

We know that women and people from underrepresented groups tend to not apply unless they meet all the criteria - if you believe you are qualified for the role, we encourage you to apply even if you don't meet all the criteria.

• Bachelor’s degree or higher in market research, marketing, economics, sociology, psychology, statistics, or other relevant fields
• 4-6 years of experience working at a Saas/Technology Company, Market Research Agency, or Consulting Firm (requirement depends on role level)
• Superb written and verbal communication both internally and externally
• Excellence in time management and ability to prioritize workloads
• Comfortable working in a fast-paced, unstructured, and highly competitive environment
• Excellent attention to detail, troubleshooting abilities, and problem solving skills
• Experience leading or supporting research projects, either in an academic or professional capacity
• Experience with Qualtrics platform, preferred
• Experience with basic statistical analysis (requirement depends on role level)
• Fluency in English

What You Should Know About This Team

• You will work with a team of highly motivated, ambitious individuals who are always looking for new and more effective ways of delivering impact for the business.
• Our client satisfaction rate is incredibly high and a point of pride for our teams. Identifying ways to continue to delight stakeholders is key.
• The researchers on our team often incubate new products for the company. Creating space and encouraging this innovation is critical to our company’s growth and success.
• The day-to-day in this role is dynamic and fast paced - the ability to prioritize and focus is critical to success.

Our Team’s Favorite Perks and Benefits

• A comprehensive package consisting of base, bonus, and generous benefits. Clear expectations for performance and progression pathways.
• Private health insurance - top of the range coverage.
• Annual Experience Bonus - we want to facilitate some great experiences for our employees. Put this bonus towards an experience you’ve always wanted to have!
• Experience Leave - additional 5 days a year to take for experiences!
• Quarterly Wellness Stipend - reimburse your physical and mental wellbeing costs.
• Commuter allowance - we take care of your public transport expenses to the office!
• Catered lunches in our North Sydney office - 5 days a week.