Summary

• Landside Facilities Officer  
• London Stansted Airport
• Directly employed by the airport operator, MAG
• Full Time
• Shift work (Days 06:00 - 16:30 & Nights 15:30 - 02:00) - Flexi shifts may be introduced from June 2024
• Salary £24,488.47 rising to £27,121.03 after successful completion of the minimum 3 month qualifying period 
• Additional 17.5% shift allowance 

Why STN?

Every year, London Stansted Airport connects over 28 million passengers with more than 190 destinations across the globe. Part of the largest UK owned airport operator group, MAG, London Stansted Airport supports over 11,600 jobs onsite and generates around £7.75bn each year for the region.

At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. You’ll also have access to some great benefits including:

• 6% company contribution pension
• 24 days holiday plus bank holidays
• Free parking
• Subsidised public transport
• Huge range of company discounts

The role

To help manage the operation of the bus and coach station at Stansted Airport ensuring a safe operating environment, excellent customer service and minimal disruption is delivered at all times.  Working as part of the Landside Operations team to ensure that the coach station operates to the highest standards for both guests, employees and stakeholders.

Working with scheduled bus and coach service providers, you will ensure that exceptional presentation and service standards are delivered and you will work to grow positive working relationships.

• To oversee the management of Stansted Airport coach and bus station ensuring efficient operation and minimal disruption including bay management
• To carry out daily Health & Safety inspections on the Coach Station facility and report/record all faults through the Airports fault reporting process
• To facilitate the payment of charter coach charges and bank monies daily through the agreed process
• To provide information and assistance to all customers and service providers using the coach and bus station services.
• To provide detailed information relating to the Stansted Airport departures and facilities
• Ensure a high level of Customer Service is delivered without exception and make decisions that improve the experience of all customers and bus and coach station service providers.
• To liaise with Cleaning Supervisors to ensure the coach station facility is cleaned to a high quality standard
• To liaise with the Stansted Airport service providers regarding service updates
• To manage the evacuation of the Coach Station facility and assist in the Terminal evacuation procedures.
• Create a ‘buzz culture by constant communication, integrity, positive energy and pride
• To carry out any other duties as are within the scope, spirit and purpose of the job as requested by the Car Park Supervisor

What will make you successful in the role?

This role will suit someone that is used to working under pressure, can handle multiple conflicting deadlines and overall is a people person at heart. Solution orientated with great communication skills as this will be a role that will deal with the public and 3rd party suppliers on a daily basis. The person must have a background working in a fast paced environment and will be comfortable working outdoors in all weathers. 

• Proven customer service skills
• Confident decision maker
• Good communication and administration skills
• Health and safety knowledge
• A Self-motivated and driven personality
• Able to handle difficult conversations 

Equal Opportunities & Reasonable Adjustments

At MAG we believe in the importance of diversity & inclusion for all. We are committed to creating a workforce that is reflective of our society. As such we welcome applications from candidates from all backgrounds.

We’re also committed to well-being with a focus on mental health and supporting colleagues from underrepresented groups through our Colleague Resource Groups.

As a Disability Confident employer we are committed to creating an environment where candidates and employees can perform at their optimum. Please let us know if we can provide you with any reasonable adjustments to aid your application or interview process.

You can contact the team by emailing HR.Recruitment@MAGAirports.com

Our Colleague Resource Groups include: Women’s Network, Embrace - Race & Ethnicity Group, Fly With Pride (LGBTQIA+), Mental Health, Parent & Carers, Disabilities including neurodiversity