Summary

• Trolley Operative
• Based at Manchester Airport
• Permanent - Full-time (40 hours) and part-time (20 hours) available
• Shift pattern including day & Nights
• Salary £12.33 per hour (Inclusive of 17.5% shift allowance) rising to £13.44 per hour (including shift allowance) from 1st April 2024

Why MAG?

Every year, Manchester Airport connects over 28 million passengers with more than 200 destinations across the globe. As the fourth largest airport in the UK, Manchester is also in the top 20 airports in Europe. Part of the largest UK owned airport operator group, MAG, Manchester Airport supports over 19,000 jobs onsite and generates around £7.75bn each year for the region.

At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. You’ll also have access to some great benefits including:

• 6% company contribution pension
• Free parking
• Subsidised public transport
• Huge range of company discounts

The role

You will ensure the availability of passenger trolleys for all passengers travelling through Manchester Airport and providing all airport users with a friendly, informative and courteous service in accordance with established service levels and operating processes 
 
Principal Accountabilities:
 

• To proactively collect and redistribute passenger baggage trolleys from/to various agreed locations within Manchester Airport in accordance with the agreed operating procedures, including but not limited to all terminals, railway station, bus station and car parks  
   
• To collect and redistribute trolley’s on foot or using mobile trolley collection vehicles provided from outlying areas such as; bus & rail station, multi storey & surface car parks (public & staff) and remote locations such as airport hotels, outlying roads, etc, in accordance with agreed operating procedures   
• Remain in radio contact with the Co-ordinators/Allocation Managers to raise awareness of specific issues, responding quickly to demand trends and instructions to ensure revenue opportunity is optimal. 
• Ensure that vehicles and equipment associated with the delivery of the provision of the trolley service are placed on battery charge as and when required to mains.
• Monitor the minimum stock levels of trolleys in essential areas to ensure the availability for passengers.
• Respond to any queries from airport users, providing informative, courteous & helpful customer service.
• Ensure that all health and safety standards are followed, thus striving to maintain a safe working environment at all times.  
• Ensure all uniform is worn to the correct standards.

What will make you successful in the role?

• A full UK driving licence with no more than 3 penalty points is essential the role.
• You must have the ability to work well as part of a team and flexibility with regard to working hours.
• Previous experience in a similar role would be beneficial

How do I apply?
 
Please submit your up-to date CV and a covering letter detailing how you meet the role criteria.
 

For current MAG employees applying for this role, applications will only be accepted through Colleague Self Service (CSS) - please follow this link: INSERT INTERNAL LINK. Please note: you must have been in your current role for at least 6 months to be eligible to apply.

 
Advert will close once sufficient applications are received

Equal Opportunities & Reasonable Adjustments

At MAG we believe in the importance of diversity & inclusion for all. We are committed to creating a workforce that is reflective of our society. As such we welcome applications from candidates from all backgrounds.

We’re also committed to well-being with a focus on mental health and supporting colleagues from underrepresented groups through our Colleague Resource Groups.

As a Disability Confident employer we are committed to creating an environment where candidates and employees can perform at their optimum. Please let us know if we can provide you with any reasonable adjustments to aid your application or interview process.

You can contact the team by emailing HR.Recruitment@MAGAirports.com

Our Colleague Resource Groups include: Women’s Network, Embrace - Race & Ethnicity Group, Fly With Pride (LGBTQIA+), Mental Health, Parent & Carers, Disabilities including neurodiversity