Summary:

• Receptionist & Administration Coordinator
• Permanent role
• Based at Manchester Airport

Why MAG?

At MAG we provide the airport facilities and travel services that people need to connect with the world. As the largest UK owned airport operator, we serve over 60 million passengers a year from Manchester, London Stansted, and East Midlands Airports. With over 270 destinations across the globe, our businesses not only bring people together but also support the prosperity of the regions in which we operate.

At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive.

You’ll also have access to some great benefits including:

• 6% company contribution pension
• 24 days holiday plus bank holidays
• Free parking
• Subsidised public transport
• Huge range of company discounts

The role:

We have a fantastic opportunity to join our supportive and hard-working business support team. This dual role will require the successful candidate to work across both our reception and print room.

As a receptionist based in Olympic House at Manchester Airport, you will be expected to welcome all visitors in a friendly and welcoming manner and assist visitors with any queries they may have. Other receptionist duties include (but not limited to):

• Issue temporary visitor passes to all guests and ensure their safe return.
• Receive and process parcels from various courier services.
• Resolving and answering queries received over the phone in a professional and friendly manner.
• Provide comprehensive information to customers, colleagues, service partners and guests on all aspects of the airport.

In this role, you’ll also be required to work in our print room providing an efficient print and finish service to MAG and other external stakeholders. Main responsibilities include (but not limited to):

• Maintain a record of stock levels thus ensuring we continue to provide an efficient service.
• Operate multi-functional printing machines.
• Maintain a clean and tidy department (includes heavy lifting of boxes)
• Communicate effectively with customers regarding their requests.

Please be aware that this role will require you to work a shift pattern to ensure that we have sufficient coverage across reception and the print room. This shift pattern is detailed below:

Monday: 10:00am – 14:00pm

Tuesday: 07:15am – 17:00pm

Wednesday: alternate weeks (week 1, 10:00am-14:00pm, week 2, 07:15am-17:00pm)

Thursday: alternate weeks (week 1, 10:00am-14:00pm, week 2, 07:15am-17:00pm)

Friday: 07:30am – 16:00pm

What will make you successful in the role?

We’re looking for someone who has had previous experience working in a fast-paced customer facing role. You will have good interpersonal skills and be able to communicate effectively with all stakeholders across MAG, whilst maintaining confidentiality where necessary. You will be able to demonstrate your ability to work independently using your own initiative to ensure all tasks are completed to a high standard and within a reasonable timeframe.

At MAG, we pride ourselves on being able to develop our colleagues so they can perform at their best. We are committed to providing you with full training needed for this role, so if you don’t hit all the criteria, we’d still love to review your application.

Please note: due to the dual aspect of this role, some manual handling will be required.

Equal Opportunities & Reasonable Adjustments

At MAG we believe in the importance of diversity & inclusion for all. We are committed to creating a workforce that is reflective of our society. As such we welcome applications from candidates from all backgrounds.

We’re also committed to well-being with a focus on mental health and supporting colleagues from underrepresented groups through our Colleague Resource Groups.

As a Disability Confident employer we are committed to creating an environment where candidates and employees can perform at their optimum. Please let us know if we can provide you with any reasonable adjustments to aid your application or interview process.

You can contact the team by emailing HR.Recruitment@MAGAirports.com

Our Colleague Resource Groups include: Women’s Network, Embrace - Race & Ethnicity Group, Fly With Pride (LGBTQIA+), Mental Health, Parent & Carers, Disabilities including neurodiversity