Summary

• Passenger Security Lane Performance Manager
• Based at Manchester Airport 
• Permanent Contract - Full Time Annualised Hours (40 hours)
• Salary - £40k per annum plus 22.5% shift allowance 

Why MAG?
 
Are you a people person with a passion for delivering great service? Do you have a flexible approach to working hours? Do you seek to fly high in a critical yet rewarding role at the Airport and have excellent attention to detail?
 
Taking on one of the most vital roles in the airport, you will ensure that all passengers have a safe and enjoyable journey.
 
Join the Security Team with the biggest Airport Operator in the UK and enjoy a wealth of benefits and development opportunities.
 
MAG is the country’s largest Airport group. We own and operate Manchester, London Stansted and East Midlands Airports along with MAG USA.

The role
The Security Lane Performance Manager (SLPM) is responsible for driving and leading the effective 
management of their team, contributing to the successful delivery of passenger security operations, 
ensuring that the critical part boundary is operated in accordance with regulatory requirements and MAG 
standards. 
The role holder will be a part of the wider management team for passenger security operations, taking full 
accountability for managing their teams’ performance and driving continuous improvement, exceptional 
service, and full compliance, on a day-to-day basis. 
As an inspirational leader, the role holder will have full responsibility for motivating, coaching, and 
developing their team of c.20 Aviation Security Officers (ASO) by providing the right tools and techniques to 
deliver an exceptionally high level of service that promotes the Manchester Airport Group (MAG) values.
 
What will make you successful in the role?

Perfect colour vision. 
This is a role for someone who enjoys working in a fast-paced organisation. 
They must be capable of analysing information quickly and make security critical decisions based on their analysis using foresight and strategic thinking whilst working under pressure, they must be self-motivated, target driven, and possess a positive ‘can do’ outlook. 
The individual should have experience of leading a medium-sized team within a complex operational environment. 
The individual will have demonstrable evidence of driving customer experience standards and operational performance / efficiency standards. 
The job holder should possess a management qualification; for example, the Institute of Line Management SVQ level 3 in Management, or the equivalent experience. 
The individual should have the ability to make quick, clear and informed decisions based on the information available to them, considering all angles and impacts on the whole operation, whilst finding the best possible solution to the problem. 
The individual will be required to obtain Level 1 and 2 security training and relevant security clearance. 
Data literacy with experience of conducting data analysis.
 
Benefits:
 
As a MAG employee you will have access to some great benefits including; 
 
✈Free on-site parking whilst on duty
✈Free Airport parking when you go on holiday (subject to availability and pre-booking)
✈Access to our reward portal with discounts and savings
✈24hour Employee Assistance Programme
✈On-site discounts and heavily discounted staff shop
✈MAG Pension scheme which doubles your contribution
✈Discounts on tram and train travel to work
✈Discounts on MAG products such as Escape Lounges and holiday parking at our Airports
✈Fantastic career development opportunities
✈Full uniform provided in training
✈4 weeks free public transport once employed 
 
How do I apply?
Please submit your up-to-date CV and complete the online application form.

Equal Opportunities & Reasonable Adjustments

At MAG we believe in the importance of diversity & inclusion for all. We are committed to creating a workforce that is reflective of our society. As such we welcome applications from candidates from all backgrounds.

We’re also committed to well-being with a focus on mental health and supporting colleagues from underrepresented groups through our Colleague Resource Groups.

As a Disability Confident employer we are committed to creating an environment where candidates and employees can perform at their optimum. Please let us know if we can provide you with any reasonable adjustments to aid your application or interview process.

You can contact the team by emailing HR.Recruitment@MAGAirports.com

Our Colleague Resource Groups include: Women’s Network, Embrace - Race & Ethnicity Group, Fly With Pride (LGBTQIA+), Mental Health, Parent & Carers, Disabilities including neurodiversity