Anaplan. As the engine behind back-office system connectivity, you might not recognize our name, but our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, and Bayer are just a few of the 2,000+ companies that rely on our best-in-class platform and its native AI capabilities to see, plan, and lead their businesses. By dynamically connecting financial, strategic, and operational plans in real-time, companies trust Anaplan to give them the power to anticipate change, address complexity, deliver operational insights, increase profits, and stay ahead of their competition.
What unites Anaplanners across teams and geographies is our commitment to our customers’ success and our collective motivation to achieve ambitious goals. We champion diversity of thought and ideas, and we behave like leaders irrespective of title. When you work for us, you’ll be part of a winning culture that’s dedicated to creating opportunities for our customers, partners, and employees. We hope you’ll join us. Let’s create something incredible together!
Anaplan is looking for an enthusiastic and passionate UX Researcher to join us in our York office, to advocate for and drive user-centred design processes. Now is an exciting time to join our global User Experience team of 20 designers and researchers and contribute as a member of our Global Product and Technology organisation, with offices in London, York, San Francisco, and New York. The UX team is responsible for advocating for the user experience across our ecosystem. We facilitate data-driven decisions through understanding user needs and problems and evaluating solutions. Our goal is to drive customer delight and that ‘aha’ moment for our users when they see & experience the possibilities of Anaplan.
Your primary role will be to derive deep insights about our users’ behaviours, wants and needs and effectively communicate those findings by telling compelling stories and building empathy. You will do this by collecting and analysing research data and working with teams to make sure that what is learned is applied to our products and services. We are committed to not only sharing our users’ stories, but also delivering real change as the result of our work – running workshops and collaborative sessions to inspire action will be a key part of this role.
Your Impact
- Working with researchers, designers and product managers to determine research objectives
- Preparing research plans and defining metrics and outcomes
- Recruiting and scheduling participants, and managing incentives for studies
- Running studies using methods such as interviews moderated and unmoderated usability testing, card sorting, workshops, and surveys
- Using storytelling methods (and more) to communicate tactical and strategic findings and helping teams prioritise design changes and new requirements
- Uncovering insights from a range of sources such as usage analytics, customer satisfaction surveys, and customer support data
- Creating research outputs, e.g. reports, task flows, personas, journey maps
- Working with the rest of the Research team to evolve our tools and processes, to help optimise how we do research
- Teaching others about research methods, benefits, and applications
A little about you
- Positive energy, enthusiasm, and an eye for innovation - we're looking for super smart people who are excited about solving big problems and are self-motivated to get things done
- Experience carrying out research projects from start to finish, with experience in both generative and evaluative methods
- Strong interest in digging into qualitative and quantitative data to uncover insights and present data in persuasive ways
- Expertise in applying research methodologies such as usability testing, interviews, journey mapping, persona development and surveys
- An ability to provide tactical and strategic product recommendations through innovative delivery methods (more than just research read outs)
- A strong commitment to quality – you must be organised, analytical, methodical, and have an interest in improving quality through user research
- Strong verbal and written communication skills and ability to present information creatively, concisely and persuasively
Pluses
- Degree in Human-Computer Interaction, Cognitive Psychology, or related social science field
- Experience working with complex, intricate projects, as more typically found in B2B, SaaS organisations
Our Commitment to Diversity and Inclusion
Build your job in a place that thrives on diversity, inclusion, and belonging. We believe in maintaining a hiring and working experience in which all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your true self to work every day!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.
Fraud Recruitment Disclaimer:
It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondences, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcement is to obtain privileged information from individuals.
Anaplan does not:
- Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.
- Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible, and then followed up via written communication.
All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to humanresources@anaplan.com before taking any further action in relation to the correspondence.
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