Requisition ID: 191665

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Manager, Payments Resiliency, Global Business Payments – Scarborough or Toronto, ON

Global Banking and Markets 

Global Banking and Markets (GBM) is a leading Canadian Capital Markets and Investment Banking business with a growing platform in the US and Latin America, operating globally for over 100 years. Scotiabank’s strong U.S. presence provides our clients an important bridge to this key global market for trade and investment flows across the Americas and the world.

Global Banking & Markets provides a full range of investment banking, credit and risk management products and services relevant to the financing and strategic development needs of our clients. Our products include debt and equity financing, mergers & acquisitions, corporate banking, institutional equity sales, trading and research, fixed income products, derivatives, energy, foreign exchange and precious & metals. We also cross-sell the full range of wholesale products and services offered by the Scotiabank Group. 

Be part of an innovative, Global Capital Markets and Investment Banking business with a unique geographic footprint that puts capital to work for our clients across industries!  We work together to drive ambition for every future!

Purpose:

The Manager, Payments Resiliency is responsible for supporting and executing a global payments resiliency framework, focused on documenting, and testing preventative measures as well as executing effective recovery strategies and tactics in the event of a payment systems outage. The payments resiliency framework supported by this individual and team will be responsible for safeguarding the bank’s critical payment services from technology disruptions and outages as well as attacks and threats from malicious parties. This will be done through an evergreen process of mapping and refreshing payments and technology assets across the bank and ensuring business, operations and technology resiliency is considered in process and technology design and tested with rigor on a regular basis. In the event of an outage, this individual will support a cross functional team towards executing containment and recovery playbooks (that are part of the resiliency framework) to mitigate bank and customer impact.

What You’ll Do:

• Support the identification, definition, and benefits quantification of operational change proposals created to improve resiliency through prevention and effective recovery from payment outages.
• Optimize resilient operational processes and drives end to end operational efficiency by collaborating with payment transformation teams across business, operations, finance, compliance, AML, and technology.
• Support the implementation of critical enhancements to the people, process and technologies to optimize business, operations and technology resiliency of our payment systems and services.
• Seek a deep understanding of the end-to-end payment process, working across operational teams in GWO, MTO, Treasury, Finance, Global Ops, BSC, Canadian Banking and Compliance to ensure successful implementation of target state processes.
• Support documentation of operational capabilities and target state processes based on the overall transformation and resiliency vision, input from SMEs, and senior leadership. 
• Leverage change leaders to rollout operational change activities associated with the Global payments ecosystem (domestic and cross-border payments in each country)
• Support the workstreams in the payments resiliency framework backlog, providing delivery of backlog items and the ongoing testing and refinement to optimize and enhance payments resiliency framework.
• Provide operationally focused support and execution to a cross-functional team of members spanning operations, technology, and business. Work in a cross-functional agile environment with Design, Engineering, Analytics Teams as well as Business Stakeholders to create value and deliver a world-class customer experience.
• Create an environment in which his/her team pursues effective and efficient operations of your respective areas while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.

What You’ll Bring:

• Bachelor’s degree in Business, Engineering, Computer Science or equivalent
• 3+ years of in operations management or related experience
• Proven knowledge of the high-value payments domain including wire payments, SWIFT, ISO20022, FI Clearing, Financial Market Infrastructures (FMI), and other global RTGS models.
• Solid knowledge of the domestic low-value payments domain including ACSS, EFTs, ACHs, bill payments, cheque processing and clearing, Interac and real time payment and settlement frameworks in production and under development 
• An Agile mindset with a focus on delivering business value associated with operations transformation
• Experience in related Payments operations or other areas of capital markets including FX, reconciliation, settlement
• Ability to design and navigate through conflicting priorities, turning ambiguity into clarity in a fast- changing environment
• Strong analytical skills, results orientation and data-driven approach in decision making (via KPIs and metrics)
• Proven collaboration and presentation skills with broad audience of stakeholders
• Familiar with operational process design, understanding lean methodologies to create end to end process improvements

Work Arrangement: 

Please note that this role holds the option to work from either our Scarborough location, or Toronto downtown office.
This position is currently a Hybrid role, with the expectation that you will work two to three days a week in the office. Please note that this is subject to change based on the needs of the business.
#LI-Hybrid 

Interested? 
At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That’s why we work to grow and diversify talent and engage employees in a performance-oriented culture.

What's in it for you? 
Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.

Location(s):  Canada : Ontario : Scarborough || Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.