Requisition ID: 191662

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Director, Service & Operations Delivery, Global Business Payments - Toronto or Scarborough, ON

Global Banking and Markets 
Global Banking and Markets (GBM) is a leading Canadian Capital Markets and Investment Banking business with a growing platform in the US and Latin America, operating globally for over 100 years. Scotiabank’s strong U.S. presence provides our clients an important bridge to this key global market for trade and investment flows across the Americas and the world.

Global Banking & Markets provides a full range of investment banking, credit and risk management products and services relevant to the financing and strategic development needs of our clients. Our products include debt and equity financing, mergers & acquisitions, corporate banking, institutional equity sales, trading and research, fixed income products, derivatives, energy, foreign exchange and precious & metals. We also cross-sell the full range of wholesale products and services offered by the Scotiabank Group. 

Be part of an innovative, Global Capital Markets and Investment Banking business with a unique geographic footprint that puts capital to work for our clients across industries!  We work together to drive ambition for every future!

Purpose

The Director, Service and Operations Delivery provides program and change management support to Client Services and Operations in Global Business Payments. The individual works with key stakeholders to socialize and produce high-quality service and operational solutions, supporting teams in the overall deployment of strategies that enhance, transform, and increase resiliency of our payment services and operating models for improved customer experience and operational efficiency.

As a lead member of program delivery team for Client Services and Operations, the Director oversees the operational designs and change implementation across the portfolio of projects for Clients Services and operations. This includes leading development of business cases, KPI, KRI and project dashboards in collaboration Servicing, Solutions Implementation and Payment Operations teams. The individual drives transformational change management through execution of effective communications and is responsible for minimizing delivery risk by ensuring operational impacts are well understood and socialized across key product, sales and technology partners across the bank.

What You'll Do:

• Responsible for leading and collaborating with senior leaders and stakeholders across Client Services and Operations portfolio in the development of project business cases from inception through to requirements, budget / scope definition to socialization and approval with senior executives and stakeholders.
• Responsible for project delivery change management by working with key business, technology and operational teams in Payments Engineering, GWO, MTO, Treasury, Finance, Global Ops, BSC, Canadian Banking and Compliance to ensure operational readiness, testing of changes and stabilization in production.  
• Lead development and delivery of timely and effective project dashboards to keep senior leaders in Global Business Payments informed of project statuses, critical milestones and alerts when budget, effective delivery or timelines are at risk.
• Lead and coordinates Client Services and Operations portfolio of functions through effective business communications, FTE and operational transit budget planning and management and quarterly updates. 
• Lead the implementation of critical enhancements to people, process and technologies to optimize business, operations and technology resiliency of our payment systems and services.
• Leverage strategic influencing and change leaders to rollout operational change activities associated with client services and operations functions.  
• Provide operationally focused direction to a cross-functional team of members spanning operations, technology, and business. Work in a cross-functional agile environment with Design, Engineering, Analytics Teams as well as Business Stakeholders to create value and deliver a world-class customer experience
• Enable a culture that promotes critical thinking, change leadership, and includes sharing best practices at global scale.
• Direct day-to-day activities in a manner consistent with the Bank’s risk culture and the relevant risk appetite statement and limits. Communicates the Bank’s risk culture and risk appetite statement throughout their teams.
• Create an environment in which your team pursues effective and efficient operations of their respective areas while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.

What You'll Bring:

• Bachelor’s degree in Business, Engineering, Computer Science or equivalent
• 7+ years of in operations management or related experience
• Proven knowledge of the high-value payments domain including wire payments, SWIFT, ISO20022, FI Clearing, Financial Market Infrastructures (FMI), and other global RTGS models.
• An Agile mindset with a focus on delivering business value associated with operations transformation
• Experience in related Payments operations or other areas of capital markets including FX, reconciliation, settlement
• Ability to design and navigate through conflicting priorities, turning ambiguity into clarity in a fast- changing environment
• Strong analytical skills, results orientation and data-driven approach in decision making (via KPIs and metrics)
• Proven leadership, collaboration, and presentation skills
• Familiar with operational process design, understanding lean methodologies to create end to end process improvements 
• Demonstrated competence and ability to influence senior executives
• Proven experience leading major operations initiatives and leading teams through change

Work Arrangement: 

Please note that this role holds the option to work from either our Scarborough location, or Toronto downtown office.
This position is currently a Hybrid role, with the expectation that you will work two to three days a week in the office. Please note that this is subject to change based on the needs of the business.
#LI-Hybrid 

Interested? 
At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That’s why we work to grow and diversify talent and engage employees in a performance-oriented culture.

What's in it for you? 
Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.

Location(s):  Canada : Ontario : Scarborough || Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.