Requisition ID: 192755

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose
Leads and oversees Commercial Card Department / Global Business Payment in Canada and United States ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures.

What You’ll Do:

• Leads and drives a customer focused culture throughout the Commercial Card team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Liaise with business partners in Commercial, Contact Center, Bank Card Security, Chargeback & Accounting department (as required) to maintain open communication to ensure our service levels are provided to our internal and external customers.
• Provide an excellent customer service experience, respect the service level agreement by de-escalating the issue, taking ownership, and resolving client inquiries to their fulfillments.
• Contribute to the overall Business objectives of the Commercial Card department by keeping management informed of contentious or volatile situations including significant expose to financial loss and/ or reputational risk. Also, identifying, analyzing and escalating new fraud patterns or operational issues.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Creates an environment where the individual pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct. 
• Builds a high-performance environment and implements a safe environment for an open communication strategy that attracts, retains, develops and motivates the individual by fostering an inclusive work environment 

What You’ll Bring:

• Undergraduate Secondary School
• Strong interpersonal skills. 
• Highly customer service oriented.
• Excellent team spirit and a strong team player.
• Ability to manage customer expectations.
• Respect the Service Level Agreement
• Strong analysis skills and proactive problem-solving approach.
• Ability to act independently and complete all assigned projects and activities.
• Effective communication skills and an excellent level of confidence in communicating with customers.
• Experience with TSYS and CentreSuite applications and MS Office suite (Access, PowerPoint, Excel, Word).
• Flexibility is required.
• Shift Schedule Monday to Friday 11:00am to 7:00pm EST.
• French language is an asset.

Work Arrangement: 

• Work in a standard office-based environment; non-standard hours are a common occurrence.
• No travel required for the mentioned position above

Interested? 
If your experience is closely related but doesn’t align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank! 
At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That’s why we work to grow and diversify talent and engage employees in a performance-oriented culture.

What's in it for you? 
Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.
 

Location(s):  Canada : Ontario : Scarborough 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.